Quality Manager (Mandarin Speaking is an Advantage)

VTech Communications (Malaysia) Sdn Bhd; Muar; In loco; MYR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

VTech Communications (Malaysia) Sdn Bhd is seeking a Quality Manager to lead the quality function for the Malaysia EMS facility. You will drive quality governance, ensure product realization quality, and maintain ISO and customer-specific compliance across NPI to mass production.

The role requires extensive experience in electronics manufacturing, leadership skills, and strong problem-solving abilities in a fast-paced environment.

Competenze

• Bachelor's degree in engineering or quality management is required.
• Professional CQE or Six Sigma certifications are an advantage.
• Minimum 10 years in electronics manufacturing/EMS quality roles.
• Experience leading quality teams and audits is essential.
• Strong knowledge of QMS standards and continuous improvement.

Mansioni

• Lead and manage the quality function for the EMS facility in Malaysia.
• Oversee QMS from NPI to mass production and ensure compliance with specs and customer requirements.
• Lead internal, customer and third-party audits with timely closure of findings.
• Oversee IQC, IPQC, OQC, QE activities and implement preventive quality controls.
• Drive supplier quality development, audits, and corrective actions.
• Lead cross-functional problem solving and 8D investigations for customer satisfaction.
• Establish and track quality KPIs and weekly/monthly performance reports.
• Develop and coach the quality team and foster a strong quality culture.

Conoscenze

Quality leadership

Audit management

Process improvement

Root cause analysis

Supplier quality

Customer quality

English proficiency

Mandarin communication

Formazione

Bachelor's Degree in Engineering/Quality Management

Strumenti

CQE

Six Sigma

ISO Lead Auditor

Descrizione del lavoro

Quality Manager (Mandarin Speaking is an Advantage)

Quality Leadership & Governance
Lead and manage the overall Quality function for the Malaysia EMS manufacturing facility, ensuring effective quality governance, operational excellence, and consistent product and process quality performance.

Quality Assurance & Product Realization
Oversee quality management activities from New Product Introduction (NPI) through mass production, ensuring compliance with product specifications, customer requirements, applicable standards, and effective preventive quality controls throughout the product realization lifecycle.

Quality Management Systems & Compliance
Establish, maintain, and continuously improve the Quality Management System (QMS) in compliance with applicable standards, including ISO 9001, ISO 14001, ISO 45001, ISO 50001, SA8000, QC 080000, ISO/IEC 27001, and customer-specific requirements, as applicable. Lead internal, customer, and third-party audits, ensuring timely closure of audit findings and corrective actions.

Manufacturing Quality Control
Oversee IQC, IPQC, OQC, and Quality Engineering (QE) activities. Ensure effective implementation of process controls, including SPC, FMEA, Control Plans, MSA, and other preventive quality methodologies across critical manufacturing processes.

Customer Quality & Complaint Management
Act as the primary quality interface for key customers, managing customer quality requirements, complaints, field returns, quality performance reviews, and corrective/preventive actions. Lead cross-functional problem-solving and 8D investigations to achieve customer satisfaction and support quality and on-time delivery objectives.

Supplier Quality Management
Lead supplier quality development, qualification, audits, performance monitoring, and supplier corrective action processes. Drive supplier improvement initiatives to ensure incoming materials and outsourced processes consistently meet quality and reliability requirements.

Continuous Improvement & Quality Performance
Drive continuous improvement initiatives using Six Sigma, Kaizen, root-cause analysis, and structured problem-solving methodologies. Establish, monitor, and report key quality KPIs, including yield, DPPM, customer complaints, customer satisfaction, and audit performance. Provide regular weekly and monthly quality performance reports and improvement plans to management.

People Development & Team Management
Lead, develop, and coach the Quality organization, including QC, QE, SQE, and QA personnel. Establish clear roles and responsibilities, strengthen technical competencies, promote accountability, and foster a strong quality culture across the organization.

REQUIREMENTS OF THE JOB

A. Qualification Required

Bachelor's Degree or above in Engineering (Electronics, Electrical, Mechanical, Manufacturing or related disciplines) or Quality Management.

Professional certifications such as Certified Quality Engineer (CQE), Six Sigma Green Belt/Black Belt, or ISO Lead Auditor are an added advantage.

B. Experience Required

Minimum 10 years of relevant quality experience in electronics manufacturing or EMS environments.

Minimum 5 years of experience in a quality management or leadership role.

Strong hands-on knowledge of SMT, PCBA, and electronics assembly operations.

Proven experience in customer quality, supplier quality, manufacturing quality, and Quality Management System (QMS) management.

Demonstrated experience in leading customer audits, resolving complex quality issues, and driving cross-functional improvement initiatives.

Experience managing and developing a quality team in a manufacturing environment.

Strong problem-solving and root-cause analysis skills using 8D, 5-Why, PDCA, 7 QC Tools, and DMAIC.

Proficient in APQP, PPAP, FMEA, MSA, SPC, and Control Plans.

Good knowledge of Six Sigma, Kaizen, and continuous improvement methodologies.

Strong leadership, people management, communication, and stakeholder management skills.

Good command of written and spoken English.

Proficiency in Mandarin is an added advantage, particularly for customer and supplier communication.

Ability to communicate effectively in Bahasa Malaysia is an advantage.

Consumer Electronics Manufacturing More than 10,000 employees

VTech is the global leader in electronic learning products from infancy to preschool and the world’s largest manufacturer of cordless phones. It also provides highly sought-after contract manufacturing services. Founded in 1976, VTech’s mission is to design, manufacture and supply innovation and high quality products in a manner that minimizes any impacts on the environment, while creating sustainable value for its stakeholders and the community.

With headquarters in the Hong Kong Special Administrative Region and state-of-the-art manufacturing facilities in China, VTech currently has operations in 11 countries and regions and approximately 30,000 employees, including around 1,500 R&D professionals in R&D centres in Canada, Germany, Hong Kong and China. This network allows VTech to stay abreast of the latest technology and market trends throughout the world, while maintaining a highly competitive cost structure.

VTech Communications Ltd is the one stop shop service provider for the electronics manufacturing services (EMS) industry serving global original equipment manufacturers (OEMs) of wireless equipment, LED lighting, energy conversion systems, professional audio, home appliances and medical devices. We offer our customers a full spectrum of solutions from initial product development to volume production and direct order fulfillments. With special focus on the New Product Introduction (NPI) Process, common roadblocks in introducing a new product to market can quickly be identified and resolved.

For more details of the Group and VTech Communications Ltd, please visit the following website:

VTech Communications Ltd: www.vtechcms.com

VTech is the global leader in electronic learning products from infancy to preschool and the world’s largest manufacturer of cordless phones. It also provides highly sought-after contract manufacturing services. Founded in 1976, VTech’s mission is to design, manufacture and supply innovation and high quality products in a manner that minimizes any impacts on the environment, while creating sustainable value for its stakeholders and the community.

With headquarters in the Hong Kong Special Administrative Region and state-of-the-art manufacturing facilities in China, VTech currently has operations in 11 countries and regions and approximately 30,000 employees, including around 1,500 R&D professionals in R&D centres in Canada, Germany, Hong Kong and China. This network allows VTech to stay abreast of the latest technology and market trends throughout the world, while maintaining a highly competitive cost structure.

VTech Communications Ltd is the one stop shop service provider for the electronics manufacturing services (EMS) industry serving global original equipment manufacturers (OEMs) of wireless equipment, LED lighting, energy conversion systems, professional audio, home appliances and medical devices. We offer our customers a full spectrum of solutions from initial product development to volume production and direct order fulfillments. With special focus on the New Product Introduction (NPI) Process, common roadblocks in introducing a new product to market can quickly be identified and resolved.

For more details of the Group and VTech Communications Ltd, please visit the following website:

VTech Communications Ltd: www.vtechcms.com