Quality Manager

SONT PHOTONICS SDN. BHD.; Batu Kawan; On-site; MYR 120,000 - 180,000; Full time

Job summary

SONT PHOTONICS SDN. BHD. in Malaysia seeks a Quality Lead to manage and grow the local quality team, including recruitment, training, and performance management. You will establish and sustain quality systems and drive improvements across manufacturing processes.

You will monitor key indicators such as FPY and defect rates, analyze customer complaints, and coordinate corrective actions with cross-functional teams to ensure product quality meets international standards.

Qualifications

• Lead and develop quality team, including recruitment and training.
• Minimum 5 years of factory experience in electronics with quality focus.
• Familiar with ISO 9001 and TL 9000 quality systems.
• Strong leadership, communication, and cross-functional coordination.
• Data-driven, proactive, and able to work under pressure.

Responsibilities

• Lead and develop the Malaysia quality team, including recruitment and training.
• Establish and maintain quality management systems (ISO 9001, TL 9000).
• Monitor FPY, defect rates, customer complaints, and cost of quality.
• Drive continuous improvement and root cause analysis for major issues.
• Collaborate with cross-functional teams to improve product quality and processes.

Skills

Quality management

Leadership

Cross-functional coordination

Data-driven

Communication

Education

Bachelor's degree in Engineering

Bachelor's degree in Quality Management

Tools

ISO 9001

TL 9000

Job description

Lead and develop the Malaysia quality team, including recruitment, training, and performance management.

Establish and maintain quality management systems, including ISO 9001, TL 9000, and other relevant standards.

Monitor and analyze key quality indicators, including FPY, defect rates, customer complaints, and cost of quality, and drive continuous improvement.

Manage customer complaints, RMA cases, and major quality issues, ensuring effective root cause analysis and corrective actions.

Work closely with cross-functional teams to improve product quality and manufacturing processes.

Job Requirements

Bachelor's degree or above in Engineering, Quality Management, or a related field.

Minimum 5 years of factory experience in the electronics industry, with quality management experience preferred.

Familiar with quality management systems such as ISO 9001 and TL 9000.

Strong leadership, communication, and cross-functional coordination skills.

Data-driven, proactive, and able to work under pressure.