Quality Lead (3PL / Warehouse / Continuous Improvement)

Search Personnel Pte Ltd; Selangor; Sur place; MYR 81 000 - 97 000; Plein temps

Avantages offerts par ce poste

AWS

Variable Bonus

Medical Benefits

14 days annual leave

Résumé du poste

Search Personnel Pte Ltd in Malaysia is seeking a Quality Lead (3PL / Warehouse / Continuous Improvement) to drive quality excellence across warehouse and logistics operations. You will monitor service quality, lead CAPA investigations, and strengthen SOP compliance to improve key performance indicators.

The role requires 3–5 years in quality or continuous improvement within logistics or warehousing, plus hands-on CAPA, audits, and SAP/WMS experience.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, Quality Management or related discipline.
• Around 3-5 years of relevant experience in quality, logistics, warehousing, supply chain or continuous improvement.
• Strong experience in warehouse or 3PL operational processes.
• Hands-on experience with CAPA, root-cause analysis, operational audits and SOP governance.
• Strong data-analysis capability, including dashboards, KPI reporting and trend analysis.
• Experience with SAP and WMS systems will be advantageous.

Responsabilités

• Lead quality governance across warehouse and logistics operations.
• Monitor quality KPIs covering inventory accuracy, receiving, picking, shipping accuracy and SLA compliance.
• Lead CAPA, root-cause analysis and corrective-action initiatives.
• Conduct operational audits and ensure adherence to SOPs, customer requirements and service standards.
• Develop, review and maintain SOPs, quality standards and process documentation.
• Analyse operational data, trends and recurring quality issues using statistical and analytical techniques.
• Develop dashboards and prepare regular quality and performance reports.
• Work with customers to understand requirements, address quality concerns and resolve service issues.
• Review customer documents and ensure operational requirements are properly understood and implemented.
• Participate in and lead continuous-improvement projects across defined warehouse processes.
• Support quality improvement across inbound, outbound, reverse logistics, replenishment, kitting, build and decommissioning activities.
• Maintain accurate databases, records and quality documentation.
• Work closely with Operations, vendors and internal stakeholders to implement sustainable corrective and preventive actions.
• Escalate recurring risks, performance gaps and process deviations to relevant stakeholders.

Connaissances

Quality governance

Data analysis

CAPA

Root-cause analysis

SOP governance

Formation

Diploma or Degree in related field

Outils

SAP

WMS systems

Description du poste

Quality Lead (3PL / Warehouse / Continuous Improvement)

Position: Quality Lead (3PL / Warehouse / Continuous Improvement)

Working Hours: Monday to Friday, 8.30am to 6.00pm

Salary: Up to RM8,000 basic per month, commensurate with experience

Benefits: AWS + Variable Bonus + Medical Benefits + 14 days’ annual leave initially, increasing in accordance with applicable statutory entitlement

Employment Type: Permanent

Industry: Logistics / Warehousing

About the Role

The Quality Lead is responsible for driving quality excellence, process governance, compliance and continuous improvement across warehouse and logistics operations.

The role works closely with Operations and customers to monitor service quality, resolve operational issues, manage CAPA and root-cause investigations, strengthen SOP compliance and improve key warehouse performance indicators.

Main Responsibilities

Lead quality governance across warehouse and logistics operations.

Monitor quality KPIs covering inventory accuracy, receiving, picking, shipping accuracy and SLA compliance.

Lead CAPA, root-cause analysis and corrective-action initiatives.

Conduct operational audits and ensure adherence to SOPs, customer requirements and service standards.

Develop, review and maintain SOPs, quality standards and process documentation.

Analyse operational data, trends and recurring quality issues using statistical and analytical techniques.

Develop dashboards and prepare regular quality and performance reports.

Work with customers to understand requirements, address quality concerns and resolve service issues.

Review customer documents and ensure operational requirements are properly understood and implemented.

Participate in and lead continuous-improvement projects across defined warehouse processes.

Support quality improvement across inbound, outbound, reverse logistics, replenishment, kitting, build and decommissioning activities.

Maintain accurate databases, records and quality documentation.

Work closely with Operations, vendors and internal stakeholders to implement sustainable corrective and preventive actions.

Escalate recurring risks, performance gaps and process deviations to relevant stakeholders.

Requirements

Diploma or Degree in Business, Supply Chain, Logistics, Quality Management or related discipline.

Around 3-5 years of relevant experience in quality, logistics, warehousing, supply chain or continuous improvement.

Strong experience in warehouse or 3PL operational processes.

Hands-on experience with CAPA, root-cause analysis, operational audits and SOP governance.

Strong data-analysis capability, including dashboards, KPI reporting and trend analysis.

Experience with SAP and WMS systems will be advantageous.

Good understanding of inbound, outbound, reverse logistics, kitting, replenishment and related warehouse processes.

Able to identify operational gaps and drive practical process-improvement initiatives.

Able to manage multiple priorities and respond to urgent operational requirements.

Additional Advantages

Experience in data-centre logistics or value-added warehouse services.

Exposure to Lean, Six Sigma or other continuous-improvement methodologies.

Experience managing subcontractors, transporters or vendors.

Experience supporting warehouse process implementations or operational start-ups.