Quality Intern

Schneider Electric Industries (M) Sdn Bhd; Selangor; On-site; MYR 13,000 - 20,000; Full time

Job summary

Schneider Electric Industries (M) Sdn Bhd in Malaysia is seeking a Quality Intern to support the Front Office Quality team, help address post-sales quality complaints, and learn our customer-centric quality processes. This role offers hands-on experience in driving improvements and building customer relationships.

You will apply CRM tools like Salesforce and bFO, analyze data with Tableau, and assist in containment actions, escalations, and warranty returns.

Qualifications

• Ongoing Bachelor degree in engineering will set you up for success.
• Customer-focused mindset is key for post-sales quality work.
• Experience handling customer inquiries is a plus.
• Strong coordination, problem-solving and analytical abilities.

Responsibilities

• Support Front Office Quality team in tackling post-sales quality complaints.
• Innovate with CRM to resolve quality issues using Salesforce/bFO.
• Understand escalation routes and collaborate to achieve best outcomes.
• Leverage data analytics with Tableau to identify top quality issues.
• Collaborate with internal and external stakeholders to contain issues.
• Assist in containment actions and warranty returns (RMA).
• Engage with customers during site visits and coordinate expert interventions.

Skills

Problem solving

CRM Salesforce

Data analytics

Quality containment

Logistics

Education

Bachelor's degree in engineering

Tools

Salesforce

Tableau

bFO

Job description

Schneider Electric Industries (M) Sdn Bhd 4.3 View all jobs

As a Quality Intern at Schneider Electric, your mission is to be a proactive problem-solver and assist in improving our customer satisfaction. You'll play a crucial role in addressing post-sales quality complaints and issues, ensuring our customers have the best possible experience. This position offers a unique opportunity to learn, grow, and make a significant impact on our quality processes and customer relationships. By contributing to Schneider Electric's commitment to excellence, you'll gain invaluable skills and experience that will benefit your professional development.

What will you do?

• Support our dynamic Front Office Quality team in tackling customers' post-sales quality complaints and issues, ensuring their satisfaction and loyalty.
• Innovate with CRM: Apply and enhance processes to swiftly resolve quality complaints using cutting-edge Customer Relationship Management (CRM) software like Salesforce / bFO.
• Master Escalation Routes: Understand and navigate the escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes for our customers.
• Leverage Data Analytics: Utilize powerful Data Analytics & Visualization tools such as bFO / Tableau to pinpoint top quality issues and spearhead impactful projects and initiatives.
• Collaborate Across Teams: Work closely with diverse internal and external stakeholders to contain, correct, and prevent problems affecting our valued customers.
• Drive Containment Actions: Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions.
• Engage with Customers: Participate in customer site visits to address complaints and present innovative resolutions, showcasing your problem-solving skills.
• Coordinate Expert Interventions: Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions.
• Develop Logistics Skills: Enhance your logistics management skills by managing and monitoring warranty returns, including Return Materials Authorization (RMA)

What qualifications will make you successful?

• Educational Background: Ongoing Bachelor degree in engineering will set you up for success, providing a solid foundation in technical knowledge and problem-solving skills.
• Customer Focus: A customer-oriented mindset is key. If you enjoy helping others and finding solutions that make a difference, you'll thrive in this role.
• Experience Advantage: While not mandatory, experience in handling customer inquiries will give you a start and help you navigate challenges with ease.
• Skill Set: This role offers a fantastic opportunity to develop and enhance your coordination, problem-solving, and analytical skills. You'll gain hands‑on experience in tackling real‑world issues, enriching your professional journey and personal growth.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Machinery & Automation 101-1,000 employees

We are your energy technology partner.

We electrify, automate and digitalize every industry, business and home, driving efficiency and sustainability for all.

At Schneider Electric, we lead the convergence of electrification, automation, and digital intelligence to power the New Energy Landscape. Through platforms like EcoStruxure, we embed intelligence at every level to unlock the full value of energy and resources—simplifying complexity, enabling smarter operations, and creating a more sustainable future for all.

We are your energy technology partner.

We electrify, automate and digitalize every industry, business and home, driving efficiency and sustainability for all.

At Schneider Electric, we lead the convergence of electrification, automation, and digital intelligence to power the New Energy Landscape. Through platforms like EcoStruxure, we embed intelligence at every level to unlock the full value of energy and resources—simplifying complexity, enabling smarter operations, and creating a more sustainable future for all.

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