Commercial Customer Care Intern

Schneider Electric Industries (M) Sdn Bhd; Selangor; On-site; MYR 11,000 - 22,000; Part time

Job summary

Schneider Electric Industries (M) Sdn Bhd is seeking a Commercial Customer Care Intern to support customers and sales teams with end-to-end order processing, queries, stock information, and credit details. You will engage in multi-channel customer support, including phone, chat, and text, while maintaining high accuracy and contributing to revenue through lead qualification and quotations.

This internship offers practical exposure across production and distribution, with strong emphasis on

Qualifications

• Currently pursuing a Bachelor’s degree in a relevant field.
• Engineering technology background preferred; others encouraged.
• Internship duration of 3 to 6 months.
• Excellent communication and organizational skills.
• Ability to work independently while collaborating with a team.

Responsibilities

• Support customers and sales teams with order processing, queries, stock, and credit details.
• Handle technical and non-technical customer support across multiple channels.
• Process and administer orders with high accuracy.
• Participate in revenue generation through lead qualification and quotations.
• Act as liaison between customers, production, and distribution.

Skills

Communication skills

Adaptability

Detail oriented

Independent worker

Education

Bachelor’s degree in engineering technology or related field

Job description

Schneider Electric Industries (M) Sdn Bhd 4.3 View all jobs

Join our dynamic Customer Care team and be the voice of excellence in customer support! We're looking for a Commercial Customer Care Intern who's passionate about delivering exceptional experiences and driving customer satisfaction to new heights.

What will you do:

• Support customers and sales teams with comprehensive order processing, managing pre-sales and post-sales queries, stock information, and credit details
• Handle technical and non-technical customer support across multiple channels including phone, online chat, and text
• Process and administrate orders while maintaining high accuracy and efficiency standards
• Participate in revenue generation activities through lead qualification, outbound campaigns, and quotation preparation
• Act as a vital liaison between customers, production, and distribution departments

What will make you successful:

• Currently pursuing a Bachelor’s degree. Engineering technology background is preferred, candidates from other relevant academic backgrounds are encouraged to apply
• Demonstrate a strong willingness to learn, adaptability, and interest in supporting business or customer‑facing functions.
• Internship availability: Must be able to commit to an internship duration of 3 to 6 months.
• Excellent communication skills with ability to handle both routine and complex customer interactions
• Strong organizational skills with attention to detail and accuracy
• Ability to work independently while maintaining team collaboration

What's in it for you:

• Comprehensive training and development programs to enhance your skills.
• Opportunity to work with diverse teams and expand your expertise.
• Clear career progression path with opportunities for advancement.
• Supportive work environment that values your contributions
• Chance to make a real impact on customer satisfaction and business success.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.