Quality Control Executive

HICOM-Teck See; Tanjong Malim; On-site; MYR 67,000 - 100,000; Full time

Job summary

HICOM-Teck See is seeking a proactive Quality Assurance/Quality Control professional in Malaysia to oversee internal and external quality issues and lead a dedicated inspection team. You will drive continuous improvement, manage customer complaints, and ensure compliance with ISO 9001 and IATF 16949 standards.

The role requires a Diploma/Degree in engineering, strong analytical and problem-solving skills, and experience interacting with suppliers and customers.

Qualifications

• Diploma or Degree in an Engineering-related field.
• 5+ years of experience for Diploma holders; fresh graduates with an Engineering Degree are encouraged to apply.
• Knowledge of problem-solving methodologies such as 8D, 5W1H, Why-Why Analysis, and Ishikawa Diagram.
• Strong analytical thinking skills, with a hands‑on approach and creativity in problem‑solving.
• Experience in dealing directly with suppliers and customers.
• Certification as an internal auditor and supplier audits are a plus.
• Knowledge of ISO 9001 and IATF 16949 standards.
• Proficiency with quality tools such as FMEA, SPC, MSA, Control Plan.
• Familiarity with measurement equipment (calipers, height gauges, CMM, gloss meters).

Responsibilities

• Oversee internal and external quality issues and drive continuous improvement initiatives.
• Manage customer and internal complaints and ensure timely resolution.
• Prepare quality reports on product and process abnormalities.
• Analyze measurement data to identify abnormalities and predict issues.
• Investigate root causes and address customer requirements and expectations.
• Resolve internal and external quality issues and complaints with cross-functional teams.
• Review CPAR reports and evaluate effectiveness of corrective actions.
• Verify and confirm non-conforming parts.
• Develop and maintain SOPs, inspection standards, and check sheets.
• Ensure inspections and testing align with customer requirements and QMS.

Skills

Analytical thinking

Problem solving

Hands-on

Creativity

Communication with suppliers/customers

Education

Engineering degree or diploma

Tools

FMEA

SPC

MSA

Control Plan

CMM

Job description

Responsible for overseeing internal and external quality issues, driving continuous improvement initiatives, and managing customer and internal complaints. Ensures effective in-process quality documentation and compliance with quality procedures, while leading and supervising the quality inspection team to maintain high product standards.

1. Responsible for preparing quality reports on potential or actual product and process abnormalities.
2. Analyze measurement data to identify abnormalities, detect trends, and predict potential issues.
3. Manage customer complaints related to non-conformities in the painting process and ensure timely resolution and feedback within the agreed timeframe.
4. Investigate customer feedback and complaints to determine root causes and address customer requirements, needs, and expectations.
5. Participate in resolving internal and external quality issues and complaints.
6. Review issues identified during routine sampling, determine root causes, and implement appropriate corrective and preventive actions.
7. Ensure all actions outlined in CPAR reports are executed and evaluate their effectiveness in a timely manner.
8. Verify and confirm non-conforming parts.
9. Develop and maintain SOPs, inspection standards, and check sheets related to product operations and processes.
10. Ensure inspections and testing are conducted promptly and in accordance with customer requirements and the quality control system.

Requirements

1. Diploma or Degree in an Engineering-related field.
2. Minimum 5 years of experience for Diploma holders; fresh graduates with an Engineering Degree are encouraged to apply.
3. Knowledge of problem-solving methodologies such as 8D, 5W1H, Why-Why Analysis, and Ishikawa Diagram.
4. Strong analytical thinking skills, with a hands‑on approach and creativity in problem‑solving.
5. Experience in dealing directly with suppliers and customers.
6. Certification as an internal auditor and experience in conducting supplier audits will be an added advantage.
7. Knowledge of ISO 9001 and IATF 16949 standards.
8. Proficiency in quality management tools such as FMEA, SPC, MSA, Control Plan, and other related tools.
9. Familiarity with measurement equipment and tools (e.g., calipers, height gauges, CMM, gloss meters, etc.).