Quality Assurance Manager

Private Advertiser; Shah Alam; On-site; MYR 120,000 - 240,000; Full time

Job summary

Private Advertiser is seeking a senior Quality, Sustainability and Facilities Manager to lead the QMS, support ISO 17025, and drive continuous improvement across manufacturing processes.

You will oversee audits, CAPA, environmental initiatives, and building maintenance, collaborating with cross-functional teams to meet regulatory and customer requirements.

This role requires strong leadership, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Environmental Management, Facilities Management, or related discipline.
• Minimum 5 years in manufacturing with QA/QMS experience.
• Previous managerial or leadership experience.
• Strong knowledge of ISO 9001 and auditing.
• Knowledge of ISO 14001 is an advantage.
• Experience in factory facilities management and maintenance planning.
• Strong leadership, analytical and project management skills.
• Proactive, hands-on and organised.

Responsibilities

• Lead and maintain QMS per ISO 9001 and quality standards.
• Support ISO 17025 for laboratory team.
• Drive continuous improvement in product quality and customer satisfaction.
• Manage audits, customer complaints, non-conformities, CAPA.
• Monitor performance, analyze trends, implement improvements with cross-functional teams.
• Ensure compliance with customer requirements and regulations.
• Oversee sustainability initiatives and environmental management system.
• Oversee building maintenance, safety, and facilities budgets.
• Provide regular management reports on quality, sustainability, and costs.

Skills

Quality management

Auditing

Root cause analysis

CAPA

Leadership

Project management

Data analysis

Communication

Education

Engineering degree

Facilities/Environmental Management degree

Job description

Lead and maintain the Quality Management System (QMS) in accordance with ISO 9001 and applicable quality standards.

Support laboratory team in managing ISO 17025

Drive continuous improvement in product quality, process reliability, and customer satisfaction.

Manage internal and external audits, customer complaints, non-conformities, root cause analysis, and corrective and preventive actions (CAPA).

Monitor quality performance, analyse trends, and implement improvement initiatives in collaboration with cross-functional teams.

Ensure compliance with customer requirements, corporate quality standards, and applicable regulations.

2. Sustainability & Environmental Management

Develop and implement sustainability initiatives aligned with company objectives and corporate requirements.

Ensure compliance with applicable environmental regulations and maintain relevant environmental management systems.

Monitor environmental performance, including energy consumption, waste management, resource efficiency, and sustainability reporting.

Identify opportunities to reduce environmental impact, improve resource utilisation, and promote sustainable practices.

3. Building & Facilities Maintenance

Oversee the maintenance and upkeep of factory premises, building infrastructure, utilities, and facilities.

Establish preventive and corrective maintenance programmes to ensure operational reliability and minimise downtime.

Manage contractors, service providers, maintenance budgets, and facilities improvement projects.

Ensure statutory inspections, certifications, safety requirements, and maintenance records are properly managed.

Coordinate building repairs, renovation works, and infrastructure upgrades to maintain a safe and efficient working environment.

Lead and develop the team, establish departmental KPIs, and monitor performance.

Manage departmental budgets, resources, and improvement projects effectively.

Collaborate with relevant departments to resolve operational issues and achieve business objectives.

Provide regular management reports on quality performance, sustainability initiatives, facilities condition, and cost optimisation..

Requirements

Bachelor's degree in Engineering, Quality Management, Environmental Management, Facilities Management, or a related discipline.

Minimum 5 years of relevant working experience in a manufacturing environment, with substantial experience in Quality Assurance and Quality Management Systems.

Previous managerial or leadership experience with demonstrated ability to lead teams and manage cross-functional responsibilities.

Strong knowledge of ISO 9001, quality assurance, auditing, root cause analysis, and corrective and preventive actions.

Knowledge or experience in environmental management, sustainability initiatives, and ISO 14001 is an advantage.

Experience in factory facilities management, building maintenance, utility systems, contractor management, and maintenance planning.

Good understanding of applicable Malaysian regulatory and statutory requirements.

Strong leadership, analytical, problem-solving, communication, and project management skills.

Proactive, hands-on, organized, and capable of managing multiple responsibilities effectively.