Quality Assurance & Audit Executive

Chatime; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

Chatime is seeking a QA Auditor to conduct regular QA audits at Tealive/Bask Bear Coffee outlets in West Malaysia, ensuring food safety, hygiene, quality and operational compliance. You will deliver clear feedback and collaborate with Operations to implement corrective actions.

The role requires testing for HACCP compliance, documenting results, and training other departments on quality standards; travel is required and head office is Kota Damansara, with nationwide branches.

Qualifications

• Bachelor’s degree or higher in Food Technology/Nutrition/Dietetics or equivalent.
• Minimum two years in related field.

Responsibilities

• Conduct regular QA audits across outlets to assess food safety, hygiene, quality and compliance.
• Provide actionable feedback and drive corrective actions with outlet teams and Operations.
• Perform inspections and testing for incoming/outgoing products per HACCP standards.

Skills

HACCP knowledge

Quality assurance

Analytical thinking

Root cause analysis

Education

Bachelor’s degree in Food Technology/Nutrition/Dietetics

Tools

Version control

Defect tracking

Job description

Conduct regular QA audits across Tealive/Bask Bear Coffee outlets in West Malaysia to assess food safety, hygiene, quality and operational compliance.

Deliver clear feedback and improvement recommendations to outlet teams and collaborate with Operations to implement corrective actions.

Perform quality inspections and testing for incoming and outgoing products to ensure compliance with HACCP standards and internal specifications.

Support operations and quality teams in tracking, documenting, and reporting quality performance

Investigate product complaints and food quality issues, ensuring proper root cause analysis, documentation, and timely closure.

Maintain and update complaint, non-conformance, and inspection procedures, including corrective and preventive action records.

Provide training and guidance to other departments on systems, policies, procedures, and quality standards.

Monitor risk management activities and analyze recurring issues for escalation to management and product development.

Qualifications

Candidate must possess at least Professional Certificate, Diploma/Advance/Higher/Graduate Diploma, Bachelor’s degree/ Post Graduate Diploma/Professional Degree in Food Technology/Nutrition/Dietetics, or equivalent

Requirements

Minimum two (2) years of working experience in the related field is required for this position

Must be open to travelling for work

Experienced in F&B is an added advantage

Skills & Knowledge

Fluent in English and Malay (spoken & written)

Knowledge of HACCP, quality assurance terminology, methods, and tools

Analytical, problem-solving, and decision-making skills

Demonstrated knowledge of testing best practices, version control practices and defect management practice

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.