Qualified Locksmith

The Security Centre Limited.; George Town; On-site; MYR 135,000 - 169,000; Full time

Job summary

The Security Centre Limited (TSCL) is seeking a Qualified Locksmith to deliver professional locksmithing services across commercial, residential, automotive and safe environments. The role supports TSCL’s service operations, hospitality-sector clients and field teams.

Responsibilities include installing and maintaining locks, servicing safes, assisting hotel maintenance, and coordinating with internal departments to ensure timely project execution.

Qualifications

• Certified locksmith with a minimum of five years’ experience in commercial, residential, automotive and safe/vault locksmithing.
• Demonstrated customer service excellence, including in high-demand or hospitality environments.
• Strong written and verbal communication abilities.
• Proficiency in MS Word, Excel, Outlook and basic access-control or lock-management software.
• Highly organised, self-motivated and capable of managing multiple priorities under pressure.
• Ability to collaborate effectively and contribute to a high-performance team culture.

Responsibilities

• Install, maintain and repair a broad range of lock and access hardware, including master key systems and key control frameworks.
• Conduct safe and vault servicing, including installations, emergency openings, combination changes and complex troubleshooting.
• Deliver commercial, residential and automotive locksmithing services, inclusive of emergency lockout responses.
• Perform preventative maintenance, diagnostics and scheduled inspections to ensure security assets remain reliable and compliant.
• Provide specialised support to hotel and resort clients, including digital lock systems guestroom access devices, back-of-house systems and key-card configurations.
• Work collaboratively with hospitality maintenance teams to resolve access issues promptly and maintain continuity of guest services.
• Uphold TSCL’s high standards of professionalism and discretion when operating in customer-facing environments.
• Utilise internal software platforms to manage work orders, update service records and track inventory usage.
• Perform basic configuration and support for access control technologies and digital lock-management tools.
• Use mobile service applications and digital documentation tools in alignment with internal operational standards.
• Support electronic security technicians on job sites by assisting with preparatory work, equipment handling, hardware staging and minor installation tasks as assigned.
• Coordinate with internal departments to ensure timely execution of projects and optimal customer outcomes.
• Represent TSCL within the retail environment by responding to customer inquiries, processing service requests and providing product recommendations.
• Maintain a consistently high standard of client service, professionalism and communication.
• Conduct periodic stock checks, reconcile parts usage and support the Inventory Supervisor with monitoring inventory levels.
• Ensure storage areas remain organised, labelled and compliant with internal asset management procedures.
• Source parts, materials and technical components in support of operational requirements.
• Provide after-hours support as part of scheduled or emergency service obligations.
• Carry out additional responsibilities as assigned by TSCL’s management team.

Skills

Customer service

Written and verbal communication

Organisational skills

Team collaboration

Education

Certified locksmith

Tools

MS Word

Excel

Outlook

Access-control software

Job description

Reports to: Customer Service Supervisor / Head of Business Development
Classification: Full-Time
Compensation: KYD $20.00 – $25.00 per hour
Application Closing Date: Ongoing

Primary Purpose of the Role

The Qualified Locksmith is responsible for delivering professional, efficient and secure locksmithing services across commercial, residential, automotive and safe/vault environments. The position plays a critical role in supporting TSCL’s service operations, hospitality-sector clients, and field-based technical teams.

Key Responsibilities:

Locksmithing Operations

• Install, maintain and repair a broad range of lock and access hardware, including master key systems and key control frameworks.
• Conduct safe and vault servicing, including installations, emergency openings, combination changes and complex troubleshooting.
• Deliver commercial, residential and automotive locksmithing services, inclusive of emergency lockout responses.
• Perform preventative maintenance, diagnostics and scheduled inspections to ensure security assets remain reliable and compliant.

Hospitality & Hotel Sector Support:

• Provide specialised support to hotel and resort clients, including digital lock systems guestroom access devices, back-of-house systems and key-card configurations.
• Work collaboratively with hospitality maintenance teams to resolve access issues promptly and maintain continuity of guest services.
• Uphold TSCL’s high standards of professionalism and discretion when operating in customer-facing environments.
• Utilise internal software platforms to manage work orders, update service records andtrack inventory usage
• Perform basic configuration and support for access control technologies and digital lockmanagement tools
• Use mobile service applications and digital documentation tools in alignment with internal operational standards.

Technical & Field Support

• Support electronic security technicians on job sites by assisting with preparatory work, equipment handling, hardware staging and minor installation tasks as assigned.
• Coordinate with internal departments to ensure timely execution of projects and optimal customer outcomes.

Customer Engagement & Retail Operations

• Represent TSCL within the retail environment by responding to customer inquiries, processing service requests and providing product recommendations.
• Maintain a consistently high standard of client service, professionalism and communication.

Inventory & Asset Control

• Conduct periodic stock checks, reconcile parts usage and support the Inventory Supervisor with monitoring inventory levels.
• Ensure storage areas remain organised, labelled and compliant with internal asset management procedures.

General Duties

• Source parts, materials and technical components in support of operational requirements.
• Provide after-hours support as part of scheduled or emergency service obligations.
• Carry out additional responsibilities as assigned by TSCL’s management team.

Hours of Work:

Standard working hours are 8:00 a.m.–5:00 p.m. with a one-hour unpaid lunch between12:00 p.m. and 2:00 p.m. Working hours may vary depending on operational demand, andthe incumbent may be required to respond to after-hours service calls.

Travel & Vehicle Provision:

A company vehicle is assigned to this position and must remain available for operational response on a 24/7 basis. Minimal travel to the Sister Islands may be required.

Qualifications & Competencies:

• Certified locksmith with a minimum of five years’ experience in commercial, residential, automotive and safe/vault locksmithing.
• Demonstrated customer service excellence, including in high-demand or hospitality environments.
• Strong written and verbal communication abilities.
• Proficiency in MS Word, Excel, Outlook and basic access-control or lock-management software.
• Highly organised, self-motivated and capable of managing multiple priorities under pressure.
• Ability to collaborate effectively and contribute to a high-performance team culture.

Physical & Environmental Requirements

• Ability to stand, walk, sit and use hands/fingers for extended periods.
• Capability to lift, carry and handle equipment as required.
• Work may occur indoors and outdoors, subject to changing environmental conditions