Qualified Locksmith

The Security Centre Limited; George Town; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Company vehicle

On-call support

Job summary

The Security Centre Limited is seeking a Qualified Locksmith to deliver professional locksmithing services across commercial, residential, automotive and safe/vault environments. This role supports service operations, hospitality-sector clients and field teams, ensuring security assets remain reliable and compliant.

Key duties include installation, maintenance and repair of lock systems, access control, guestroom key configurations for hotels, and after-hours service.

Qualifications

• Certified locksmith with minimum five years’ experience in commercial, residential, automotive and safe/vault locksmithing.
• Demonstrated customer service excellence, including in hospitality environments.
• Strong written and verbal communication abilities.
• Proficiency in MS Word, Excel, Outlook and basic access-control or lock-management software.

Responsibilities

• Install, maintain and repair a broad range of lock and access hardware, including master key systems.
• Conduct safe and vault servicing, including installations, emergency openings and combination changes.
• Provide locksmithing services across commercial, residential and automotive sectors, including emergency lockouts.
• Perform preventative maintenance, diagnostics and inspections to ensure security assets are reliable and compliant.
• Support hotel and resort clients with digital lock systems and guestroom access configurations.
• Coordinate with internal teams to ensure timely project execution and optimal client outcomes.

Skills

Customer service excellence

Communication skills

Organizational skills

Team collaboration

Problem solving

MS Word

MS Excel

MS Outlook

Education

Certified locksmith

Tools

Access-control software

Lock-management software

MS Office

Job description

Primary Purpose of the Role

The Qualified Locksmith is responsible for delivering professional, efficient and secure locksmithing services across commercial, residential, automotive and safe/vault environments. The position plays a critical role in supporting TSCL’s service operations, hospitality-sector clients, and field-based technical teams.

Key Responsibilities

Locksmithing Operations

• Install, maintain and repair a broad range of lock and access hardware, including master key systems and key control frameworks.
• Conduct safe and vault servicing, including installations, emergency openings, combination changes and complex troubleshooting.
• Deliver commercial, residential and automotive locksmithing services, inclusive of emergency lockout responses.
• Perform preventative maintenance, diagnostics and scheduled inspections to ensure security assets remain reliable and compliant.

Hospitality & Hotel Sector Support

• Provide specialized support to hotel and resort clients, including digital lock systems, guestroom access devices, back-of-house systems and key-card configurations.
• Work collaboratively with hospitality maintenance teams to resolve access issues promptly and maintain continuity of guest services.
• Uphold TSCL’s high standards of professionalism and discretion when operating in customer-facing environments.

Technology & Systems Administration

• Utilize internal software platforms to manage work orders, update service records and track inventory usage.
• Perform basic configuration and support for access control technologies and digital lock management tools.
• Use mobile service applications and digital documentation tools in alignment with internal operational standards.

Technical & Field Support

• Support electronic security technicians on job sites by assisting with preparatory work, equipment handling, hardware staging and minor installation tasks as assigned.
• Coordinate with internal departments to ensure timely execution of projects and optimal customer outcomes.

Customer Engagement & Retail Operations

• Represent TSCL within the retail environment by responding to customer inquiries, processing service requests and providing product recommendations.
• Maintain a consistently high standard of client service, professionalism and communication.

Inventory & Asset Control

• Conduct periodic stock checks, reconcile parts usage and support the Inventory Supervisor with monitoring inventory levels.
• Ensure storage areas remain organized, labelled and compliant with internal asset-management procedures.

General Duties

• Source parts, materials and technical components in support of operational requirements.
• Provide after-hours support as part of scheduled or emergency service obligations.
• Carry out additional responsibilities as assigned by TSCL’s management team.

Hours of Work

Standard working hours are 8:00 a.m.–5:00 p.m. with a one-hour unpaid lunch between 12:00 p.m. and 2:00 p.m. Working hours may vary depending on operational demand, and the incumbent may be required to respond to after-hours service calls.

Travel & Vehicle Provision

A company vehicle is assigned to this position and must remain available for operational response on a 24/7 basis. Minimal travel to the Sister Islands may be required.

Qualifications & Competencies

• Certified locksmith with a minimum of five years’ experience in commercial, residential, automotive and safe/vault locksmithing.
• Demonstrated customer service excellence, including in high-demand or hospitality environments.
• Strong written and verbal communication abilities.
• Proficiency in MS Word, Excel, Outlook and basic access-control or lock-management software.
• Highly organized, self-motivated and capable of managing multiple priorities under pressure.
• Ability to collaborate effectively and contribute to a high-performance team culture.

Physical & Environmental Requirements

• Ability to stand, walk, sit and use hands/fingers for extended periods.
• Capability to lift, carry and handle equipment as required.
• Work may occur indoors and outdoors, subject to changing environmental conditions.