QC Manager

ICHOR Systems Malaysia Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

ICHOR Systems Malaysia Sdn Bhd is seeking a QC Manager to lead quality control across the Unity (MYU) manufacturing operations, including machining, EP, and valve assembly. The role ensures products meet engineering drawings, specifications, and customer requirements through in-process and final inspection controls.

You will drive defect prevention, CAPA, root cause analysis, and continuous improvement while leading the QC team and serving as the primary quality liaison to customers and

Qualifications

• Bachelor's degree in engineering/related field and relevant manufacturing quality experience.
• 8+ years in Quality Control within manufacturing, with 3+ years in supervision.
• Experience in precision machining, EP, valve assembly or similar is preferred.
• Strong knowledge of QC principles, inspection methods, GD&T, and process controls.
• Familiar with 8D, 5 Whys, RCA, FMEA, SPC, CAPA and related quality tools.

Responsibilities

• Lead daily quality control activities across machining, EP, and valve assembly.
• Ensure incoming, in-process, and final inspection align with plans and customer requirements.
• Apply sampling plans and acceptance criteria consistently.
• Monitor quality performance and promptly disposition non-conforming products.
• Lead root cause analyses and implement containment and CAPA actions.
• Drive scrap reduction, COPQ, and continuous quality improvements.
• Serve as primary customer contact for quality issues and coordinate with cross-functional teams.
• Support NPI, engineering changes, process validation, and production trials.

Skills

Analytical skills

Problem-solving

Decision making

Communication

Customer management

Cross-functional coordination

MS Office

ERP experience

QMS experience

Education

Bachelor's degree in Engineering/Manufacturing/Quality Management/Mechanical/IIndustrial Engineering or related

Tools

ERP systems

Quality Management Systems

Microsoft Excel

Job description

The QC Manager is responsible for leading all Quality Control activities across manufacturing operations within the Unity (MYU) Business Unit, supporting metal machining, plastic machining, electropolishing (EP), and valve assembly processes.

The role ensures products consistently meet engineering drawings, specifications, customer requirements, and applicable quality standards through effective in-process and final inspection controls. The QC Manager drives defect prevention, production quality improvement, root cause analysis, and corrective actions while providing leadership to the Quality Control team. The incumbent also serves as the primary quality liaison with customers for product quality issues and works closely with cross-functional teams to ensure timely resolution of quality concerns.

• Lead and manage day-to-day Quality Control activities across machining, electropolishing (EP), and valve assembly operations.
• Ensure effective implementation of incoming, in-process, and final inspection activities in accordance with quality plans, engineering drawings, specifications, and customer requirements.
• Ensure inspection methods, sampling plans, and acceptance criteria are consistently applied throughout manufacturing.
• Monitor production quality performance and ensure timely disposition of non-conforming products.\Drive in-process quality control to prevent defects and minimize production disruptions.
• Lead investigations into production quality issues and implement effective containment actions.
• Conduct and facilitate structured root cause analysis using methodologies such as 8D, 5 Whys, Fishbone Diagram, and FMEA.
• Ensure timely implementation and verification of corrective and preventive actions (CAPA).
• Drive initiatives to reduce scrap, rework, internal rejects, and Cost of Poor Quality (COPQ).
• Act as the primary customer contact for production-related quality issues, complaints, and corrective action responses.
• Coordinate cross-functional teams to resolve customer concerns promptly and effectively.
• Support investigation and resolution of incoming material quality issues affecting production and work closely with Supplier Quality and suppliers to implement corrective actions.
• Support New Product Introduction (NPI), engineering changes, process validation, and production trials from a Quality Control perspective.
• Verify quality readiness before new products or process changes are released for mass production.
• Review inspection requirements and ensure appropriate control plans and inspection methods are established.
• Monitor and analyze quality metrics, including internal defects, customer complaints, first-pass yield, scrap, and rework.
• Prepare and present quality performance reports, trend analyses, and improvement initiatives to management.
• Identify opportunities to strengthen inspection processes, improve process capability, and enhance production quality.
• Support internal, customer, and certification audits and ensure compliance with the Quality Management System (QMS).
• Lead, coach, and develop QC Engineers, Supervisors, Technicians, and Inspectors to build a high-performing Quality Control team.
• Establish clear objectives, monitor team performance, and support employee development.
• Promote a culture of quality, accountability, continuous improvement, and operational excellence throughout the organization.

Job Requirements:

• Bachelor's Degree in Engineering, Manufacturing, Quality Management, Mechanical Engineering, Industrial Engineering, or a related discipline
• Minimum 8 years of experience in Quality Control within a manufacturing environment, with at least 3 years in a supervisory or managerial role.
• Experience in precision machining, welding, fabrication, electropolishing (EP), valve assembly, or semiconductor manufacturing is preferred.
• Proven experience managing production quality, customer quality issues, and cross-functional quality improvement initiatives.
• Strong knowledge of Quality Control principles, inspection methodologies, and manufacturing processes.
• Ability to read and interpret engineering drawings, GD&T, specifications, and technical documents.
• Proficient in quality tools and methodologies, including 8D Problem Solving, 5 Whys, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Corrective and Preventive Action (CAPA)
• Hands-on experience supporting production and shop floor quality activities.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer management, and cross-functional coordination skills.
• Proficient in Microsoft Office applications; experience with ERP and Quality Management Systems is an advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Chemicals & Plastics Manufacturing 101-1,000 employees

Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 2,500+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 2,500+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What can I earn as a Quality Control Manager