QA & Production Support Analyst (Testing & UAT)

AIA Shared Services; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Malaysia is seeking an Analyst to execute test plans and ensure software solutions meet user expectations. The role includes defect handling, system checks post-deployment, and providing structured production support across the testing lifecycle.

You will participate in UAT, pre-production, and post-implementation testing activities, support incident triage, health checks, and User Access Management processes to maintain operational stability.

Qualifications

• Experience executing test plans and test cases.
• Experience with defect tracking and testing cycles.
• Ability to perform UAT and production testing.

Responsibilities

• Prepare and execute test plans and test cases.
• Document and elevate defects, supporting resolution and retesting.
• Conduct UAT, Pre-Production, and Post-Implementation testing activities.
• Assist in handling production inquiries and incident triaging.
• Conduct system health checks to ensure operational stability.
• Support UAM (User Access Management) processes.

Skills

Test execution

UAT

Production support

Defect management

Job description

AIA Shared Services in Malaysia is seeking an Analyst to execute test plans and ensure software solutions meet user expectations. The role includes defect handling, system checks post-deployment, and providing structured production support across the testing lifecycle.

You will participate in UAT, pre-production, and post-implementation testing activities, support incident triage, health checks, and User Access Management processes to maintain operational stability.