QA ENGINEER

Chemlite Industries; Seberang Perai; On-site; MYR 56,000 - 89,000; Full time

Job summary

Chemlite Industries in Penang seeks a Quality Engineer to drive process control and customer satisfaction. You will investigate defects, perform 8D problem solving, and implement CAPA with cross-functional teams.

You will monitor KPIs, conduct process audits, and support CIP initiatives while ensuring compliance with surface treatment processes and testing methods. English communication required.

Qualifications

• Degree in engineering (Chemical, Mechanical or Materials Science) or related field.
• 2-4 years of experience in quality engineering or quality control.
• Knowledge of surface treatment processes (e.g., plating, coating).
• Experience with testing methods (corrosion, adhesion).
• Familiarity with QC tools (SPC, FMEA, Six Sigma).
• Good communication skills for cross-functional collaboration.

Responsibilities

• Communicate daily with customer to identify potential quality problems.
• Review processes for continuous improvement to control customer complaints.
• Perform process audits and implement corrective actions / follow up.
• Recommend solutions to non-conforming material through designated channels.
• Investigate customer complaints using 8D and other methods.
• Ensure CI program communications and action follow-ups with customers.

Skills

Quality engineering

Customer coordination

Problem solving

Education

Engineering degree (Chemical/Mechanical/Materials Science)

Tools

SPC

FMEA

Six Sigma

Job description

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Communicate daily with customer to identify potential problems with the quality before they become serious issues.

Continuously review process to look for process improvement activities to control customer complaint.

Perform process audits and take appropriate corrective action / follow up.

Recommend solutions to non-conforming material through designated channels.

Act immediately for customer complaint and RMA and ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging, and logistics causes.

Organise customer SQE inspection as customer request.

Analyse, compile, review and regularly report customer quality metrics such as DPPM and RCCA/CAPA.

Responsible for Self-Assessment audit management.

Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer support effective and appropriate change management, in accordance with agreed upon customer requirements.

Conducting investigations into customer complaints about product defects or errors in order to determine the cause of the problem and how to prevent it from happening again by using 8D and others.

Understand the Engineering and customer drawing/document and train the QC.

Work out for Continuous Improvement Plan, implementation, and monitoring.

Assist Quality Manager in monitoring the quality objective (KPI) and analysing performance.

Other ad hoc job task arranges by Department Manager.

Qualification:

Degree in Engineering (Chemical, Mechanical, or Materials Science). or related field.

2-4 years of experience in quality engineering or quality control, preferably in surface finishing or related processes.

Knowledge of surface treatment processes (e.g., plating, coating).

Experience with testing methods (corrosion, adhesion).

Familiarity with quality control tools (SPC, FMEA, SIX Sigma).

Good communication skills for collaboration with cross-functional teams.