QA Assistant Manager

McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Free meal

Bonus 4 times a year

Insurance coverage

Job summary

McDonald’s Malaysia- Gerbang Alaf Restaurants Sdn Bhd seeks an experienced QA Manager to lead quality standards and food safety programs across suppliers, restaurants, and operations. You will drive crisis management, risk mitigation, and continuous improvement in partnership with cross-functional teams.

Key responsibilities include supplier development, QA audits, training of stores, and ensuring compliance with McDonald’s safety guidelines and local regulations.

Qualifications

• Degree in food-related discipline with relevant certification.
• Minimum 5 years of QA management experience in food manufacturing/restaurants.
• Experience building supplier relationships and ensuring compliance with safety standards.

Responsibilities

• Lead quality standards management across the supply chain.
• Manage supplier development and performance tracking.
• Provide coaching to stores and suppliers for QA improvements.
• Oversee implementation of food safety systems and compliance with regulations.
• Train stores and operations on QA procedures and product handling.
• Collaborate with cross-functional teams for continuous QA improvements.

Skills

Quality Assurance

Crisis Management

Food Safety

Supplier Management

Education

Degree in food-related discipline

Tools

QA databases

Job description

Lead the development and implements strategic and tactical programme for product, equipment and operating procedures to deliver the highest standards of quality and food safety in line with McDonald’s

Corporate guidelines and local requirements.

Lead & provides expertise to departments in appropriate areas of crisis management.

Provides and communicates Supply Chain solutions to meet customer needs & food safety standards whilst maximizing business outcomes.

Participates in menu management and development process & provide expertise advice & solutions on new supplier selection & assist new suppliers to comply with McDonald’s standards for any new product identified

Lead and accountable for Quality Standards Management, Quality System Management, Quality Assurance Improvement, Quality Assurance Workflow Management.

Key customers include Suppliers, Operations Development, Marketing, Menu Management, Restaurants and Franchisees.

Principal AccountabilitiesIn addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Quality Standards Management

Develops and implements quality standards for the whole supply chain which comply with McDonald's Corporate and local requirements

Develops and manages the business relationship between McDonald's and its suppliers to ensure they comply with all aspects of McDonald’s safety and quality standards

Provides on-going coaching and support for supplier development, directs suppliers toward becoming self-managed, whilst facilitating achievement of McDonald's expectations

Tracks supplier performance to ensure they meet McDonald's product specifications including specifications for physical, chemical and microbiological attributes.

Ensures continuous improvement and product optimization in partnership with Suppliers.

Demonstrates a genuine understanding and need for internal and external parties to comply with the highest

McDonald's quality standards and is passionate about reinforcing them at every opportunity

Lead team to provide technical support for enquiries regarding product advice, raw product complaints, foreign objects, health department regulations and food safety communications

Defines, implement & establishes requirements for the food safety system and works with operations to maintain restaurant food safety standards and food handling and sanitation procedures to meet McDonald's standards and legislative requirements

Validates the quality system looking at product quality and operational aspects, analysing inspection results and trends in operations

Educates and trains stores on a regular basis for on-going improvement

Manages New Menu Development Process by formulating product lines and product testing for stability of ingredients, shelf life, quality standard and sensory taste.

Works with Menu, RSG & Training to develop new menu launch materials, assists in training and carries out regular reviews on product quality with operations

Provide expertise advice to RSG for identifying suitable equipment for new product development and new equipment release and carries out appropriate tests to check suitability in terms of micro analysis and finished product quality.

Actively participates in Cross Functional Meetings, Product Cutting, adding value through personal knowledge and understanding of Quality Assurance requirements and best practices

Builds and maintains working relationships to clarify communications, generate best solutions and deliver information in a timely fashion to uphold high Quality Assurance standards

Builds strong, cohesive partnerships between McDonald's and suppliers to facilitate adherence to and greater understanding of QA best practices

Manages the supplier complaint incidence and completes trend analysis to develop effective supplier action plans, incorporates performance into supplier business reviews.

Regularly visits stores to observe, check, monitor and provide retraining when necessary to ensure compliance with Quality Assurance standards and procedures

Reviews feedback from customer to ensure the product meets specification and develop market action plans when necessary

Crisis Management

Lead & identifies ways to manage a crisis situation, or redesigns the processes without compromising food safety and food quality

Develops contingency plans to effectively manage crisis situations in future

Lead the process of providing follow up training, implementation of action plans to prevent reoccurrence

Health & Safety

Proactively participates in the on-going management of health and safety in the workplace by performing all duties with due care to the health and safety of self and others within the guidelines of the relevant policies and procedures and by following reporting guidelines for accidents, hazards and potential hazards.

Works with cross functional team to develop implementation plans

Reviews implementation with operations and makes recommendations for improvement.

Workflow Management

Balances individual and supplier project workloads to maximise progress against key deliverables.

Leads and is accountable for population and maintenance of QA databases and master files.

Develop & implements systems to streamline and gain supply chain efficiencies. Manages project plans for implementation of

Participates in and may drive formulation of company policies for emerging issues (e.g. animal welfare, GMO, product ingredients).

People

Role models the utilization of effective people systems within the Quality Assurance Department

Exemplifies ethical standards and corporate values through actions and decisions.

Builds strong, cohesive partnerships between McDonald’s and our major suppliers.

Foster teamwork and coordination among major suppliers.

Provide consistent coaching to team members, suppliers for continuous improvement.

Customer Support

Provides technical assistance to the Customer Recovery Function to ensure customer complaints and enquiries regarding food and packaging are managed efficiently and effectively.

Manages the development, communication and implementation and maintenance of a system for reporting, retrieval and trend analysis of customer complaints and uses information to develop effective supplier action plans.

Organizational Capacity

Manages multi-faceted complex projects, demanding project schedules while providing strong leadership in a calm and focused environment.

Ability to engage with government stakeholders such as MOH and JAKIM

Ability to conduct academic presentation in seminar and talk

Be accountable for prioritization of projects. Addresses barriers to achieving results of lagging performance.

Monitors organizational resources to ensure that strategic priorities achieved and the business plan is fully executed.

Shares areas of knowledge, unique experiences or key skills with others.

Networks, communicates and builds alignment with key stakeholders. Positively influences others and collaborates in ways that inspire others to take action and/or change perspective.

Self-starter with a strong drive for results & strong sense of ownership

Results & Business Oriented and possesses the ability to proactively finding practical solutions and partner with them to achieve the desired outcome

Key Qualifications:

Degree in food-related discipline such as food science, microbiology, chemistry, or food industry management.

A minimum of 5 year of relevant Quality Assurance management experience in food manufacturing/ poultry processing/ restaurant, will be an added advantage.

At McDonald’s®, our mission is to become our People’s favourite way and place to work.

Our People are our ambassadors, representing the promise behind the brand. As a leading global employer, we provide rewarding career opportunities to help our People fulfill their potential.

McDonald’s® Malaysia has been recognized with a number of HR awards including the prestigious Aon Hewitt Best Employers in Malaysia. This is a testament to our commitment in providing a great place to work. Join us and embark on an exciting career journey.

McDonald’s® named Best Employer in Malaysia for the 3rd time

McDonald’s®, the world’s leading foodservice retailer has again proven that they are not ‘a burger business serving people, but they are a people business serving burgers’, as they were one of the eight companies that was accorded the Best Employer in Malaysia award by the global HR consulting firm, Aon Hewitt in its Best

Employers - Malaysia 2013 Study.

This is the third win from McDonald’s® Malaysia after receiving the same award in 2009 and 2011, which is a glowing testament to its ‘people-first’ commitment. This year, the company was also the proud recipient of a Special Recognition Award - Best Employer for Gen-Y Malaysia 2013, which acknowledge the organisation’s exemplary practices in engaging this major segment of their workforce.

‘Malaysians Serving Malaysians’

“Take care of our people and the business will take care of itself”, were the words of wisdom spoken by McDonald’s® founder, Ray Kroc. To this day, McDonald’s® views this golden saying as their guiding principle in keeping the shine on the golden arches. They believe that when their employees are happy, they will in turn be inspired to make their customers happy. As a global brand that is locally operated with nearly 12,0000 Malaysian employees at 250 McDonald’s® restaurants serving more than 13,000 customers a month, it is no surprise that McDonald’s® people positioning of a caring team that proudly serves is keenly reflected in its ‘Malaysians serving Malaysians’ philosophy. It is this sense of solidarity amongst its workforce combined with a positive service attitude, which is ingrained in its people culture that has contributed to McDonald’s® ranking as a Best Employer in Malaysia.

Favourite Way and Place to Work

McDonald’s® ultimate vision is to be its people’s favourite way and place to work. As they journey towards this destination, the company focuses on making McDonald’s® a good place to work by treating its people right and making their lives better. These key initiatives also work hand-in-hand in helping the company attract, retain and develop its talents, which are critical elements in achieving the organization’s growth target of 300 restaurants by 2014 and 500 restaurants by 2020 in Malaysia. This robust expansion plan also translates into the creation of approximately 13,500 new jobs in the next 8 years. As McDonald’s® forges ahead in achieving its business goals while staying true to its standing as a Best Employer, thousands of Malaysian may rest assured that a bright career prospect with the world’s number one Quick Service Restaurant chain is theirs for the taking.

Philosophy of Training at McDonald's®

We are a learning organization that provides opportunity, nurtures talent, develops leaders, and rewards achievement. The foundation of the McDonald's® training system is providing training when and where it is needed. Through effective training, team members at McDonald's® can become proficient and focused on the system's specific procedures and policies. Some of the crew will remain at the restaurant as essential crew members; some will move into management; others may simply move on. Whether in a first job or throughout a career, McDonald's® training provides life skills that may be useful in many different situations.

“To be our peopleTo be our people's favourite way & place to work's favourite way & place to work”

Perks and benefits Free meal, Bonus 4 times a year, Insurance coverag Medical

What can I earn as an Assistant Quality Assurance Manager