Purchasing Assistant

Reeracoen Recruitment; Bayan Lepas; On-site; MYR 89,000 - 179,000; Full time

Job summary

Reeracoen Recruitment in Penang is seeking an Area Network Manager to oversee courier operations across the designated region, including drop points, sorting and delivery processes, and staff supervision in Bayan Lepas. You will lead a team to ensure timely deliveries and high customer satisfaction.

You will focus on route planning, real-time adjustments, safety compliance, and regular reporting to senior management, while driving continuous improvements and handling ad-hoc tasks as assigned.

Qualifications

• Candidates should demonstrate leadership and ability to manage a field operations team.
• Experience in coordinating courier or logistics operations and route planning.
• Strong focus on KPI monitoring, delivery performance, and cost control.
• Knowledge of safety and compliance policies and incident handling.

Responsibilities

• Coordinate and manage day-to-day courier drop points and outlets within the designated area.
• Supervise sorting, routing, and delivery processes to ensure timely delivery.
• Recruit, train, and manage drivers, couriers, and support staff.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.
• Monitor KPIs such as on-time deliveries, delivery accuracy, and customer satisfaction.
• Provide leadership and guidance to maintain an efficient workforce.
• Prepare regular operational performance reports for senior management.
• Address customer inquiries, concerns and complaints to maintain satisfaction.
• Ensure safety regulations and company policies are followed.

Skills

Leadership

Operations management

Route optimization

Staff training

Customer service

Education

Bachelor's degree in Logistics or related field

Job description

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction. Responsibilities:

• Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area.

This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.

• Recruit, train, and manage a team of drivers, couriers, and support staff.

Provide leadership, guidance, and support to ensure a motivated and efficient workforce.

• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.

Improve route planning and make real-time adjustments as needed.

• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs.

Take corrective actions to address any performance issues.

• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints.

Implement strategies to enhance the customer experience and maintain strong relationships.

• Ensure compliance with safety regulations and company policies.

Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.

• Prepare regular reports on operational performance and other relevant data for senior management.

Provide insights and recommendations for continuous improvement.

• Any ad-hoc task assigned by the management.