Provisioning Engineer: Global Telecom Services Delivery

Singtel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

SINGTEL is launching a Shared Services Centre in Kuala Lumpur and seeks a Provisioning Engineer to oversee end-to-end provisioning and implementation of telecom services. You will ensure timely delivery, accurate configuration, and a seamless customer experience through effective stakeholder coordination.

You will monitor work orders, verify configurations before commissioning, and close activities in line with procedures while maintaining accurate records and diagrams.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related discipline.
• Minimum 2 years of experience in telecommunications provisioning, network operations, service delivery, or technical support.
• Experience with telecommunications provisioning systems, service management platforms, or network management tools is an advantage.
• Knowledge of network connectivity, international leased circuits, internet services, and telecommunications infrastructure.
• Understanding of provisioning workflows, service implementation, commissioning, and circuit testing processes.
• Ability to interpret technical documentation and network diagrams.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and stakeholder management skills, with the ability to collaborate across internal teams, partners, and customers.
• Ability to manage multiple priorities and deliver services within agreed timelines in a dynamic operational environment.

Responsibilities

• Oversee end-to-end provisioning and implementation of telecommunication services, ensuring timely delivery and accurate configuration.
• Monitor provisioning lifecycle, verify configurations before commissioning, and close work orders per procedures.
• Coordinate provisioning activities with internal teams, system integrators, partners and customers to support service activation.
• Collaborate with stakeholders to resolve network issues during service implementations and validate readiness.
• Maintain accurate customer records and network diagrams; contribute to process improvements and governance.

Skills

Analytical skills

Problem solving

Communication

Stakeholder management

Education

Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related discipline

Job description

SINGTEL is launching a Shared Services Centre in Kuala Lumpur and seeks a Provisioning Engineer to oversee end-to-end provisioning and implementation of telecom services. You will ensure timely delivery, accurate configuration, and a seamless customer experience through effective stakeholder coordination.

You will monitor work orders, verify configurations before commissioning, and close activities in line with procedures while maintaining accurate records and diagrams.