ILC Delivery Engineer — End-to-End Provisioning

Singtel Group; Kuala Lumpur; On-site; MYR 89,280 - 156,240; Full time

Job summary

Singtel Group in Kuala Lumpur is launching our Shared Services Centre and seeks a Delivery Engineer (ILC) to manage end-to-end provisioning of International Leased Circuit services, coordinating with customers, field teams and partners to meet delivery timelines.

You will monitor progress, handle issues with local service providers, generate reports, and contribute to continuous improvement while delivering a positive customer experience.

Qualifications

• Diploma or Bachelor's degree in ICT, Telecom, IT, CS or Engineering.
• Minimum 3 years in telecommunications service delivery or project coordination.
• Experience coordinating International Leased Circuits (ILC) or enterprise telecom services is a plus.
• Knowledge of basic networking concepts and network architecture.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinate end-to-end provisioning, implementation, testing and activation of ILC services with customers, field teams and partners.
• Manage work orders for service provisioning, changes and cessations following established processes.
• Ensure milestones and delivery timelines are met and monitor progress.
• Address implementation risks and coordinate with internal and external stakeholders to resolve issues.
• Generate operational reports and support KPIs by tracking service delivery performance.

Skills

Analytical thinking

Stakeholder management

Multitasking

Communication skills

Problem-solving

Microsoft Office 365

Education

Diploma/Bachelor's degree in ICT/Telecommunications/IT/CS/Engineering

Tools

Microsoft Office 365 Suite

Job description

Singtel Group in Kuala Lumpur is launching our Shared Services Centre and seeks a Delivery Engineer (ILC) to manage end-to-end provisioning of International Leased Circuit services, coordinating with customers, field teams and partners to meet delivery timelines.

You will monitor progress, handle issues with local service providers, generate reports, and contribute to continuous improvement while delivering a positive customer experience.