Nadi Tech - Associate Specialist, Technical Support [Fresh Graduates / Intern]

TNG Digital; Kuala Lumpur; On-site; MYR 55,800 - 83,700; Full time

Benefits offered by this job

Medical coverage

Shift work

Job summary

Nadi Tech, part of the TNG Digital Group, is seeking an IT support professional in Kuala Lumpur to provide first and second level support for application issues and maintain system reliability. The role involves night shifts to support 24/7 operations and close collaboration with developers and QA teams.

You will diagnose problems, log detailed records, generate trend reports, and contribute to process improvements while delivering customer-centric support.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first- and second-level support for application issues and ensure timely resolution.
• Diagnose and resolve software application problems with cross-functional teams.
• Monitor and maintain application performance and uptime; coordinate with development teams for updates.

Skills

SQL

Database principles

Networking principles

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

At Nadi Tech, part of TNG Digital Group, we build and run secure, high-performance digital infrastructure that powers essential services across Malaysia.

Our platforms support large‑scale B2B and public sector initiatives used by millions of people every day. That means reliability, security, and performance are not nice‑to‑haves. They are built into everything we do from day one.

We are looking for people who enjoy solving complex, real‑world problems. People who think in systems, understand how things connect, and take pride in building infrastructure that is stable, scalable, and built to last.

Here, you will take ownership of systems that matter and see your work used in real, everyday scenarios.

What You'll Do

• Provide first- and second-level support for application‑related issues, ensuring timely resolution.
• Diagnose and resolve software application problems, collaborating with cross‑functional teams when necessary.
• Utilise diagnostic tools and logs to identify root causes of issues and implement effective solutions.
• Work on mandatory shifts.
• Monitor application performance, ensuring optimal functionality and uptime.
• Coordinate with development teams to implement software updates, patches and changes.
• Perform mandatory night activity for system updates and maintenance.
• Adhere to mandatory 24‑hour shift arrangement.
• Maintain detailed records of support requests, resolutions and system changes.
• Generate reports on support trends, identifying areas for improvement.
• Work closely with developers, QA testers and other IT professionals to enhance application performance.
• Participate in regular reviews to assess support processes and recommend improvements.

Role Requirements

Experiences

• Proven experience in troubleshooting and resolving complex issues course work or assignment.

Education

• Bachelor’s degree in Computer Science, Information Technology or a related field.

Skills

• Basic knowledge of SQL query.
• Understanding of database general principles.
• Understanding of networking principles and protocols.
• Excellent communication skills, both verbal and written.

Abilities

• Ability to work independently and manage multiple tasks effectively.
• Fast learning and understanding.
• Strong analytical and problem‑solving abilities.

Personality

• Customer‑centric approach with a commitment to delivering high‑quality support.

What You Get

Work Your Way

• Medical coverage, with option to include dependants.
• Extra leave for family and caregiving needs.

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet.
• Long‑term rewards for contributions.

Everyday support

• Mobile and broadband reimbursement.
• Discounts and wellness perks.

What it’s like to work here

We value people who take responsibility, think clearly, and care about doing things right.

You will be working with a team that is practical, collaborative, and focused on building things that hold up under real pressure.