Project Operations Coordinator

iSoftStone; Johor Bahru; On-site; MYR 42,000 - 62,000; Full time

Job summary

iSoftStone in Johor Bahru, Malaysia, seeks a proactive Project Operations Coordinator to support on-site project operations and workforce management. You will oversee daily workforce administration, attendance, employee relations, and client communications to ensure smooth project delivery.

The role requires experience in project coordination or manpower management, strong communication in Mandarin and English with basic Bahasa Malaysia, and the ability to work independently on-site in a

Qualifications

• 2–3 years of relevant working experience in people operations, employee relations, project coordination, manpower management, or outsourcing operations.
• Experience supporting on-site project teams or managing outsourced employees is an advantage.
• Proficient in Microsoft Office, particularly Excel, with data tracking and reporting.

Responsibilities

• Oversee daily workforce operations of the on-site project team, including employee relations and personnel coordination.
• Manage daily attendance tracking, leave records, overtime records, and related approvals.
• Coordinate onboarding, confirmations, transfers, resignations and offboarding.
• Support communication between on-site team, management and clients; provide regular workforce updates and manage operational risks.

Skills

Mandarin Chinese and English language

Interpersonal & communication skills

Problem-solving & organizational

Education

Bachelor's Degree in Human Resources, Business Administration, Management, or related

Tools

Microsoft Excel

Job description

We are seeking a proactive and well-organized Project Operations Coordinator to support on-site project operations and workforce management in Johor Bahru, Malaysia. This role will oversee daily workforce administration, employee relations, attendance management, and client communication to ensure smooth project operations and delivery efficiency.

The ideal candidate should have experience in project coordination, or manpower management, with strong communication, problem-solving, and organizational skills.

Key Responsibilities:

1. Workforce & Employee Management

• Manage the daily workforce operations of the on-site project team, including employee relations and personnel coordination.
• Coordinate employee lifecycle processes, including onboarding, confirmation, internal transfers, resignation, and offboarding.
• Monitor workforce stability, employee engagement, and potential personnel-related issues.
• Identify manpower-related risks and delivery concerns, escalating issues and coordinating solutions with relevant stakeholders.
• Provide support and guidance to employees regarding HR policies, procedures, and workplace matters.

2. Attendance & HR Operations

• Manage daily attendance tracking, leave records, overtime records, and attendance-related approvals.
• Monitor attendance compliance and follow up on irregularities, discrepancies, and absenteeism.
• Respond to employee inquiries regarding attendance, leave applications, and HR administrative matters.
• Maintain accurate employee records, attendance reports, and other HR-related documentation.
• Prepare regular workforce reports and support manpower data analysis using Microsoft Excel.

3. Manpower Coordination

• Facilitate the onboarding process and ensure new hires are properly integrated into the project team.

4. Client & Project Operations Coordination

• Support communication and coordination between the on-site project team, management, and clients.
• Maintain positive client relationships and ensure timely follow-up on operational requests and workforce-related matters.
• Coordinate daily operational matters and assist in resolving issues that may impact project delivery.
• Provide regular updates on workforce status, attendance, staffing progress, and operational risks to management.
• Perform other project operations and administrative duties as assigned by the supervisor.

Job Requirements:

• Bachelor's Degree in Human Resources, Business Administration, Management, or a related discipline.
• 2–3 years of relevant working experience in people operations, employee relations, project coordination, manpower management, or outsourcing operations.
• Experience supporting on-site project teams or managing outsourced employees will be an advantage.
• Proficient in Microsoft Office, particularly Excel, including formulas, data tracking, and reporting.
• Strong communication skills in Mandarin Chinese and English and fundamental of Bahasa Malaysia.
• Good interpersonal, coordination, and problem-solving skills, with the ability to communicate effectively with employees, clients, and management.
• Responsible, detail-oriented, proactive, and able to handle multiple priorities in a fast-paced environment.
• Willing to be based on-site in Johor Bahru and adapt to a multicultural working environment.
• Able to work independently and handle operational challenges with minimal supervision.