Project Manager – HR Service Delivery

HFG Insurance Recruitment; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

HFG Insurance Recruitment in Kuala Lumpur is seeking an experienced Project Manager – HR Service Delivery to join the Group Human Resources team. You will lead delivery of a key HR Service Delivery project with governance, quality, risk management and stakeholder alignment.

Work closely with HR CoEs, LBU HR, HR Technology and external consultants to drive project outcomes and delivery excellence, ensuring timely, compliant delivery and effective communication across the organisation.

Qualifications

• 8–10+ years of project management experience, preferably HR-related.
• Hands-on exposure to HR Service Delivery and ServiceNow, HRSD.
• Bachelor\'s degree in HR, business or related field.
• Strong governance, risk and issue management capabilities.
• Experience managing consultants or external partners is desirable.
• PMP or equivalent certification would be an advantage.

Responsibilities

• Lead end-to-end project planning, execution and delivery.
• Establish project management governance standards and best practices.
• Monitor timelines, milestones, dependencies and deliverables.
• Lead governance forums such as Design Authority and SteerCo.
• Manage external consultants and ensure quality, scope and timeline.
• Identify and mitigate risks, issues and dependencies.
• Coordinate cross-functional stakeholders across HR and technology.
• Present status updates and recommendations to senior management.
• Ensure adherence to PM methodologies and quality standards.
• Foster effective communication throughout the project lifecycle.

Skills

Project management

Stakeholder management

Risk & issue management

Governance

Communication

Delivery management

Education

Bachelor's degree in Human Resources, Business Administration or a related discipline

Tools

ServiceNow

HRSD tools

Job description

We are looking for an experienced Project Manager – HR Service Delivery to join the Group Human Resources team in Kuala Lumpur.

This role will lead the delivery of a key HR Service Delivery project, ensuring strong project governance, quality of deliverables, effective risk management and alignment across HR, HR Technology and business stakeholders.

You will work closely with HR Centres of Excellence (CoEs), LBU HR teams, HR Technology teams and external consultants to drive successful project outcomes and delivery excellence.

Key Responsibilities

• Lead end-to- end project planning, execution and delivery in alignment with strategic HR objectives.
• Establish and implement project management frameworks, governance standards and best practices.
• Monitor project timelines, milestones, dependencies and deliverables to ensure timely execution.
• Lead governance forums including Design Authority and Steering Committee (SteerCo) meetings.
• Manage external consultants and ensure project deliverables meet agreed quality, scope and timeline requirements.
• Identify, assess and proactively mitigate project risks, issues and dependencies.
• Coordinate cross-functional stakeholders across HR CoEs, LBU HR and HR Technology.
• Prepare and present project status updates, key risks, issues and recommendations to senior management.
• Ensure adherence to established project management methodologies, governance and quality standards.
• Drive effective communication and collaboration throughout the project lifecycle.

What We're Looking For

• Bachelor's degree in Human Resources, Business Administration or a related discipline.
• 8–10+ years of project management experience, preferably involving HR transformation, HR technology or HR service delivery projects.
• Strong knowledge and hands- on exposure to HR Service Delivery and ServiceNow, particularly HR Service Delivery (HRSD).
• Strong project planning, scheduling, governance and delivery management capabilities.
• Demonstrated experience in risk and issue management, quality control and project governance.
• Strong stakeholder management skills, with the ability to work across HR, HR Technology, CoEs and business functions.
• Excellent communication and presentation skills, including experience engaging with senior stakeholders.
• Experience managing consultants or external implementation partners is highly desirable.
• PMP or equivalent project management certification would be an advantage.