Programme Delivery Specialist

Payment Network Malaysia; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Payment Network Malaysia is seeking a Programme Manager to own the operational heartbeat of strategic Open Finance initiatives in Malaysia. You will coordinate diverse workstreams across business, technology, operations, and external participants to ensure delivery momentum.

In this high-exposure role, you will turn complexity into clear governance, timely reporting, and actionable delivery insights for senior stakeholders, while maintaining alignment on commitments and outcomes.

Qualifications

• Experience delivering across multiple Open Finance/workstreams.
• Strong ability to report, govern, and provide actionable delivery insights.
• Ability to manage risks, issues, and dependencies early.
• Experience with cross-functional stakeholder alignment.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Experience supporting governance forums and executive reporting.

Responsibilities

• Maintain integrated programme plans, delivery dashboards, milestones, and action trackers across multiple workstreams.
• Coordinate governance forums, steering committees, and programme cadences while ensuring decisions and actions are tracked through to closure.
• Monitor programme risks, issues, assumptions, and dependencies, escalating concerns and driving mitigation actions where necessary.
• Partner with business, technology, operations, vendors, and external stakeholders to maintain delivery alignment and resolve bottlenecks.
• Prepare management-ready status reports, progress updates, and delivery insights that help leaders make informed decisions.
• Maintain programme repositories, governance documentation, decision logs, and other key artefacts to support effective execution.
• Analyse delivery trends and identify areas that need attention, intervention, or reprioritisation.

Skills

Organisational skills

Stakeholder engagement

Analytical thinking

Problem-solving

Delivery governance

Tools

Jira

Confluence

Excel

PowerPoint

Job description

• National payments infrastructure with direct influence on Malaysia's digital financial future
• Open Finance is moving from concept to implementation, requiring coordinated execution across multiple stakeholders, institutions, and workstreams
• Increasing complexity, governance requirements, and delivery expectations demand stronger programme discipline and execution visibility
• Programme leaders need reliable delivery intelligence to make timely decisions and remove obstacles before they impact outcomes
• A role for someone who enjoys bringing structure, momentum, and accountability to complex programmes

TL;DR

• Own the operational heartbeat of strategic Open Finance programmes
• Keep multiple workstreams aligned, accountable, and moving forward
• Turn programme complexity into clear reporting, governance, and actionable insights
• Work closely with senior stakeholders across business, technology, operations, and industry participants
• High-exposure role supporting initiatives that shape Malaysia's digital financial ecosystem

Why This Role Matters

• Open Finance initiatives involve multiple stakeholders, interconnected workstreams, evolving requirements, and significant delivery dependencies.
• This role ensures programmes stay coordinated, visible, and under control by providing the structure, governance, and delivery discipline required to execute at scale.
• You will be the person who keeps programme leaders informed, risks visible, actions progressing, and stakeholders aligned.
• This is a role where organisation, judgement, and proactive follow-through matter just as much as technical project management skills.

This role ensures:

• Programme milestones, deliverables, and dependencies remain visible and on track
• Risks and issues are surfaced early before they become delivery blockers
• Leaders have timely, decision-ready information to act confidently
• Governance forums are productive, focused, and supported by accurate reporting
• Stakeholders remain aligned on commitments, priorities, and outcomes

What You Will Actually Do

• Maintain integrated programme plans, delivery dashboards, milestones, and action trackers across multiple workstreams
• Coordinate governance forums, steering committees, and programme cadences while ensuring decisions and actions are tracked through to closure
• Monitor programme risks, issues, assumptions, and dependencies, escalating concerns and driving mitigation actions where necessary
• Partner with business, technology, operations, vendors, and external stakeholders to maintain delivery alignment and resolve bottlenecks
• Prepare management‑ready status reports, progress updates, and delivery insights that help leaders make informed decisions
• Maintain programme repositories, governance documentation, decision logs, and other key programme artefacts to support effective execution
• Analyse delivery trends and identify areas that need attention, intervention, or reprioritisation

Examples of This Role in Practice

• Identifying a critical dependency between workstreams and coordinating stakeholders to prevent delays to programme milestones
• Preparing governance packs and status reporting for senior management discussions where key delivery decisions need to be made
• Facilitating programme reviews that bring clarity to open actions, risks, and unresolved issues
• Tracking delivery commitments across internal teams and external partners to ensure accountability and follow‑through
• Proactively escalating emerging risks before they impact programme timelines or strategic outcomes
• Producing dashboards and delivery insights that help leadership understand progress, challenges, and intervention priorities
• Maintaining programme control during periods of high activity by ensuring information remains accurate, current, and decision‑ready

What Will Help You Succeed

• Strong organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Confidence engaging diverse stakeholders and following through on commitments in a structured and professional manner
• Strong analytical thinking and problem‑solving capability, with the ability to identify patterns, risks, and areas requiring action
• Comfortable working in environments where priorities can evolve and delivery challenges require pragmatic solutions
• Ability to balance governance discipline with practical execution

Helpful (Not Mandatory)

• Experience supporting technology, fintech, payments, financial services, or industry‑wide transformation programmes
• Exposure to Agile, Waterfall, or hybrid programme delivery methodologies
• Experience working with Jira, Confluence, Microsoft Excel, PowerPoint, or similar programme management tools
• Familiarity with regulatory, governance, or multi‑stakeholder delivery environments
• Experience supporting senior governance forums, steering committees, or executive reporting
• PMP, PRINCE2, Agile, Scrum, or equivalent project or programme management certification