Program Manager - Prai, Penang

FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD; Seberang Perai; On-site; MYR 150,000 - 230,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Paid Time Off

Allowances & Bonuses

Job summary

FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD is seeking a Program Manager to organize, plan and direct program schedules and budgets in Prai, Penang. You will oversee cross-functional activities and ensure timelines release, quality and business metrics align with customer expectations.

You will be the primary channel of communication with customers, manage risk and escalation, review proposals, mentor staff, and drive continuous improvement across product life cycle while maintaining strong client

Qualifications

• Bachelor's degree in engineering or related field; 10+ years in program management.
• Experience with cost analysis, budgeting or financial planning is a plus.
• Strong cross-functional and customer-relationship skills.
• EMS industry experience preferred.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track metrics and drive actions based on results.
• Coordinate product life cycle activities with P&L and customers.
• Serve as the main communication channel with customers and handle escalations.
• Maintain customer satisfaction reviews and corrective actions.

Skills

Program management

Budget management

Customer relationship

Contract negotiation

Data analysis

Education

Bachelor's degree in engineering

Tools

MS Excel

ERP systems

Job description

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add aProgram Manager located inPrai, Penang.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we’re looking to add to our team:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 10 years of experience in program administration/management or related area.
• Candidates with a financial background and experience in cost analysis, budget management, or financial planning will be an added advantage.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.
• Prior experience in EMS industry is preferred.

What you’ll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Allowances & Bonuses
• Perks and benefits Medical Miscellaneous allowance Dental Sports (e.g. Gym) Parking Attractive Compensation Package, Paid Time Off

Machinery & Automation More than 10,000 employees

Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.

Through the collective strength of a global workforce across 30 countries, and responsible, sustainable operations, Flex supports our customers’ entire product lifecycles with leading design and engineering, supply chain, manufacturing, post production and post-sale capabilities in every major region.

Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.

Through the collective strength of a global workforce across 30 countries, and responsible, sustainable operations, Flex supports our customers’ entire product lifecycles with leading design and engineering, supply chain, manufacturing, post production and post-sale capabilities in every major region.