Program Management Officer

Eng Teknologi Sdn. Bhd.; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

Eng Teknologi Sdn. Bhd. in Penang is seeking an Order Coordination professional to support RFQ data collection, customer communications, and delivery scheduling. You will manage sales orders, assist with ECN releases, and handle returns while coordinating with multiple internal teams to ensure on-time delivery and accurate documentation.

The role requires proactive communication, data accuracy, and the ability to analyze sales information for weekly budget and status reviews.

Qualifications

• Experience coordinating RFQ data and PCA from NPI to support quotation.
• Strong communication with customers for order acknowledgments and inquiries.
• Ability to track schedules, deadlines, and payment follow-ups.

Responsibilities

• Coordinate RFQ and collect data such as PCA from NPI to support quotation preparation.
• Liaise with customers on order acknowledgments, schedule commitments, and FA submissions.
• Track and expedite delivery schedules and ensure timely closure of orders.
• Manage customer feedback, complaints, inquiries, including RMA generation and returns.
• Handle sales order entry, monitor progress, and follow up until completion.
• Coordinate engineering change requests and ECN releases.
• Assist with data submissions, surveys, and general customer requirements.
• Maintain master schedule, sales status, and perform budget/sales analysis weekly as needed.
• Follow up on POs, forecasts, and coordinate product ordering status.
• Monitor customer payment collections and follow up on overdue payments.
• Generate reports for operations meetings and assist in preparing presentations.

Skills

RFQ coordination

Customer liaison

Order tracking

Documentation processing

Data analysis

Job description

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• Coordinate RFQ (Request for Quotation) and collect data such as PCA from NPI to support quotation preparation.
• Liaise with customers on order acknowledgments, schedule commitments, and support for First Article (FA) submissions.
• Track and expedite delivery schedules and ensure timely closure of orders.
• Manage customer feedback, complaints, inquiries, including RMA (Return Material Authorization) generation and goods return process.
• Handle sales order entry, monitor order progress, and ensure follow-up until completion.
• Coordinate engineering change requests and support release of ECNs (Engineering Change Notices).
• Provide assistance with general customer requirements such as data submissions, surveys,
• Maintain and update master schedule, sales status, and perform budget/sales analysis (weekly or as needed).
• Follow up on customer Purchase Orders (PO), forecasts, and coordinate product ordering status.
• Monitor customer payment collections and follow up on overdue payments.
• Generate reports for operations meetings and assist in preparing presentations for budget meetings, operation reviews, and customer visits.