Professional, Facilities Management

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 140,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Kuala Lumpur is seeking an experienced Facilities Manager to lead delivery of FM services at the client site. You will develop procedures, manage budgets, and ensure SLA/KPI targets are met while coordinating with internal teams and contractors.

The role requires 5+ years in FM, strong data analysis, and excellent communication. On-site engagement in Kuala Lumpur with a focus on cost efficiency and continuous improvement.

Qualifications

• Minimum 5 years of facilities management experience.
• Strong budget management and data analysis skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead delivery of facilities management for the client’s Kuala Lumpur site.
• Develop and implement FM procedures and performance measures.
• Liaise regularly with the client on FM issues.
• Implement JLL initiatives and regional programs as appropriate.
• Drive client-specific initiatives and cost-saving targets.
• Oversee maintenance and upkeep of facilities.
• Manage in-house and contractor staff to SLAs and KPIs.
• Ensure data integrity and conduct audits of systems and processes.
• Ensure procedures align with standards and are updated as required.
• Manage the reception team to meet SLAs and KPIs.
• Oversee budgets with regional finance; ensure value for money.
• Provide training and development for direct reports.
• Develop client relationships and maintain service levels.
• Prepare periodic reporting and review SLA/KPI performance.
• Provide leadership and set professional conduct standards.

Skills

Budget management

Data analysis

Microsoft services suites

Written and verbal communication

Education

Facilities Management Diploma or equivalent

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & Responsibilities

• Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management and act as the single point of contact for the client, for their Malaysia site.
• Develop and implement building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Liaise regularly with the client on facilities management issues.
• Implement Jones Lang LaSalle initiatives such as the Compliance Review, Continuous Improvement Work Group programs, Regional Training programmes and other initiatives as appropriate.
• Drive client specific initiatives such as savings targets, best practices etc.
• Ensure the maintenance and upkeep of the facilities.
• Manage in-house and contractor staff to prescribed SLAs and KPI, ensuring effective Management Information (MI) is being reviewed to continually improve service.
• Data Management, Policies & Procedures & Audit: Ensure data integrity of all systems and audit/review and analyze data from time to time.
• Ensure consistency of procedures with established standards and support continuous updating as required.
• Manage the reception team, ensuring they are meeting SLAs and KPI.
• Financial Management: Manage budgets in conjunction with the regional finance team, and in accordance with client policy and practice.
• Ensure that services are managed to budget.
• Ensure that expenditure is regularly reviewed and checked to demonstrate value and identify alternative, cost effective means of delivery.
• Ensure efficient and economic operation of assigned responsibilities.
• Training: Ensure that adequate and timely training is provided across to the Reception team, and that you and your team completes mandatory trainings as defined by JLL and the client. Actively manage the professional development of all direct reports.
• Customer Service / Client Relationships: Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved. Lead by example and groom the team in achieving maximum client satisfaction level.
• Reporting: Ensure and complete periodic reporting to meet client expectations and internal requirements. Submit a monthly management report Review and report against agreed SLA and KPIs.
• Leadership / Staff Management: Actively encourage an environment that supports teamwork, co-operation & performance excellence within the account team. Act as manager and a coach for the team ensuring high staff morale, trust and work ethics. Provide service leadership and set standards of conduct and behaviour for all directly employed staff and 3rd party vendors.

Qualifications

• Minimum 5 years of relevant experience in facilities management, property management, facilities engineering, or related field.
• Strong budget management and data analysis skills.
• Knowledge on Microsoft service suites.
• Excellent written and verbal communication skills.
• Facilities Management Diploma Holder or its equivalent.
• Experience in hard services will be an added advantage.

Location: On-site –Kuala Lumpur, Malaysia

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