Business Support, Facilities Support

JLL; Kulim; On-site; MYR 70,000 - 100,000; Full time

Job summary

JLL is seeking a Senior Facility Officer to oversee site facilities operations and ensure service delivery aligns with client SLAs. The role involves coordinating with clients, finance teams, and vendors to deliver projects on time and within budget.

The ideal candidate will have a Diploma in engineering or related field and 5 years of facilities or property management experience, with strong management and interpersonal skills. On-site role based in Bayan Lepas / Kulim, Malaysia.

Qualifications

• Excellent management and organizational skills and ability to meet deadlines.
• Strong interpersonal and communication skills.
• Experience in facilities/property management is beneficial.

Responsibilities

• Communicating with clients about project expectations and goals.
• Collaborating with finance teams on budgeting and funds allocation.
• Delegating tasks and monitoring deadlines to ensure on-time, on-budget delivery.
• Organizing vendors and third-party providers for elements not done in-house.
• Overseeing project delivery and adjusting to meet specifications and standards.
• Collecting feedback to gauge satisfaction and success.
• Ensuring operations comply with client SLAs and building employment procedures.
• Managing preventive maintenance and follow-up closures per SLA.
• Developing site operations plans for smooth civil works and 24/7 emergency support.
• Building and managing relationships with client representatives and stakeholders.

Skills

Management skills

Organizational skills

Deadline-oriented

Interpersonal skills

Education

Diploma in engineering

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facility Officer:

Job Description

Communicating with clients or employers about project, event or tasks expectations and goals.

Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds.

Delegating tasks to appropriate team members Managing deadlines and progress across the team to ensure the project is delivered on time and on budget.

Organizing third-party providers and vendors to deliver elements that can’t be produced in-house.

Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards.

Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success.

Establish Building Employment Services Operational procedures and roll out for site staff Responsible for delivery of services in accordance with Client Management SLA

Preparing Draff of CCR for any additional cost related with additional scope coverage.

Facilities Management.

Senior Facility Officer must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Responsible for Site Facilities Operation.

Establish Building Employment Services Operational procedures and roll out for site staff Responsible for delivery of services in accordance with Client Management SLA

Ensure compliance with all governmental regulations Initiative strategies to reduce the Building Operation repair cost.

Manage all in house/contract vendors to carry out the job as per SLA.

Initiate and maintain Preventive Management Program Responsible on the follow up BAC/AR closure as per SLA Operation improvement. (To manage day to day operation and issues arise)

Execute Improvement Project and coordinating with contractors/vendors.

Client/Stakeholder Management Manage the key client team representatives effectively to ensure that expected service levels are achieved

Build strong working relationships with key client representatives.

Coordinate with stakeholders to ensure smooth delivery of programs and procedures Procurement & Vendor Management Review the service practices of in house/contractors to deliver quality work practices and documentation.

Risk Management Protect the health and safety of staff and others.

Ensure compliance with JLL programs and audit programs

Site Operations Plan and take responsibility for smooth operations of all Civil works pertaining to the facility 24/7 Emergency call support and site attendance is required

Manage building scope and projects to ensure the quality and deliverables within the stipulated time.

Develop and implement innovation programs and processes that reduce costs, increase productivity and savings.

Achieve Key Performance Indicators and Service Level Agreement Targets Emergency Call Out Stand by 24*7 for all emergency call outs prepare incident reports.

Coordinate appropriate action for rectification including preliminary analysis of fault

Education and experience.

Min. Diploma in engineering, facilities management /or 5 years’ experience in facilities, property management, hospitality or related field.

Experience working in building management will be an added advantage.

Skills and Competency Excellent management and organizational skills, and good at meeting deadlines. Good Interpersonal skills

Location:

On-site –Bayan Lepas, Malaysia, Kulim, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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