Production Systems Application Support Engineer

Genting Malaysia Berhad; Kampung Chamang; On-site; MYR 80,000 - 130,000; Full time

Job summary

Genting Malaysia Berhad is seeking an IT Operations specialist to provide daily advanced support for business-critical production systems across Theme Park, Ticketing and Tenancy platforms.

You will lead investigation and coordination for complex or high-impact incidents, taking ownership from initial investigation through resolution, validation and closure, ensuring service quality and SLA adherence. This role requires strong communication, analytical thinking and a proactive mindset.

Qualifications

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• 2-3 years' experience supporting POS, kiosk, ticketing, payment, or operational systems.
• Strong interpersonal skills with good written and verbal communication in English.
• Good analytical and problem-solving skills.
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision.
• Good understanding of incident, problem, change, and service management processes.

Responsibilities

• Coordinate application security patching and vulnerability remediation with vendors and internal developer teams
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments
• Coordinate UAT, defect management, production deployment, and change management
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects
• Enforce IT policies and procedures

Skills

Incident management

Problem solving

Communication

Analytical thinking

Independent work

Self-motivated

Education

Bachelor's degree in CS/IT

Job description

Genting Malaysia Berhad is seeking an IT Operations specialist to provide daily advanced support for business-critical production systems across Theme Park, Ticketing and Tenancy platforms.

You will lead investigation and coordination for complex or high-impact incidents, taking ownership from initial investigation through resolution, validation and closure, ensuring service quality and SLA adherence. This role requires strong communication, analytical thinking and a proactive mindset.