Compliance Tech Production Support Lead

Luxoft

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

44 hours ago

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Job summary

Luxoft in Kuala Lumpur, Malaysia, is seeking an experienced software engineer to join our Compliance Technology team for a leading bank. You will oversee end-to-end development and production support, driving high-quality, scalable solutions and timely incident resolution.

The role requires strong Linux, Java, SQL and DevOps experience, plus collaboration with global teams. You’ll contribute to automation, RCA, monitoring improvements, and technical knowledge sharing in a fast-paced banking

Qualifications

3+ years of proven experience in software development or support roles, preferably in banking or financial services.
Experience working in a Linux environment.
Proficient in scripting skills (Unix shell scripting or Bash or PowerShell).
Solid database knowledge (SQL).
Development experience in Java.
DevOps change process and Tools familiarity (Bitbucket, Jenkins), Control-M, Aldon
Degree in Computer Science, Engineering or similar domain
Pro-active in contributing to your teams' technical knowledge, by identifying training needs or requirements for yourself individually and for the team
Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members
Communicates effectively and professionally with both internal and external customers
Identify ideas to improve system performance and impact availability
Make good technical decisions that provide solutions to business challenges
Possess strong problem solving and decision-making skills while exercising good judgment
Leverage analytical and problem-solving skills to translate functional specifications into technological solutions
Multi-task and change from one task to another without loss of efficiency or composure
Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Responsibilities

You will be responsible for managing the end-to-end software development and support for Compliance Technology domain related applications. This includes overseeing complex technology projects, guiding the teams, and ensuring the delivery of high quality, scalable solutions and production support.
You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
You will partner closely with the Compliance Technology leads to plan and manage transitioned deliverables.
Other responsibilities include:
Support in solving production issues across Comp Tech applications and reduce the number of PBI to meet the SLA.
Provide hands-on support and guidance in resolving complex technical problems.
Drive root cause analysis (RCA) and implement long-term fixes to prevent recurrence.
Incident & Problem Management, incident response and coordination across internal teams and vendors.
Analyze issues thoroughly before escalating to vendors, ensuring efficient resolution.
Maintain documentation and knowledge base for recurring issues and fixes.
Communicate effectively with stakeholders during major incidents and planned changes.
Identify opportunities for automation and process optimization.
Continuously improve monitoring, alerting, and support workflows.
Plan & collaborate across different application teams to manage technical dependencies of the solution
Plan, monitor and manage risks/issues related to technical delivery
Ability to multitask effectively and handle large amounts of data
Provide timely updates and report to management