Packaged App Senior Analyst

Accenture PLC; Petaling Jaya; Vor Ort; MYR 70.000 - 110.000; Vollzeit

Zusammenfassung

Accenture PLC in Kuala Lumpur is seeking a Data & Finance Support Engineer to provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting environments. The role will focus on Informatica ETL processes, databases, batch scheduling, data flows, and finance-related applications across a 24x7 support environment.

The successful candidate should have hands-on experience in Unix/Linux, SQL databases, Informatica, Shell scripting, Control-M, and

Qualifikationen

• 3-5 years of experience in application development or production support, preferably in banking/financial services.
• Hands-on experience with banking finance, ETL, data warehouse, or reporting environments.
• Knowledge of GL, MAS, GST, regulatory reporting, and business intelligence.
• Strong SQL query skills and experience with Oracle, MS SQL, or MySQL.
• Experience with Unix/Linux and Windows platforms, shell scripting, and Informatica ETL.
• Familiarity with Control-M or similar batch scheduling tools.
• Experience supporting AS400 environments.
• Willingness to participate in 24x7 on-call production support.

Aufgaben

• Provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting applications.
• Monitor and troubleshoot batch jobs, ETL workflows, data processing, and production incidents.
• Perform incident investigation, root-cause analysis, and service recovery within SLAs.
• Support Informatica ETL workflows and troubleshoot data extraction, transformation, and loading issues.
• Perform database queries and data validation using Oracle, MS SQL, and MySQL.
• Manage batch scheduling processes with Control-M and develop shell scripts for automation.
• Collaborate across Unix/Linux and Windows environments to resolve issues and support deployments.
• Assist with GL, MAS, GST, regulatory reporting, and BI/data warehouse processes.
• Coordinate with development, infrastructure, database, vendor, and business teams to resolve production issues.
• Prepare incident reports and knowledge-base articles; participate in 24x7 on-call rotation.

Kenntnisse

Unix/Linux

SQL

Shell scripting

Informatica ETL

Control-M

AS400

24x7 on-call

Banking/Finance domain

Problem solving

Tools

Oracle

MS SQL

MySQL

ETL tools

Batch scheduling tools

Jobbeschreibung

Job Title: Application Prod Support - L2

Experience Level: Junior / L2 (3-5 years)

Location: Kuala Lumpur

Job Summary

We are seeking a Data & Finance Support Engineer to provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting environments. The role will focus on supporting Informatica ETL processes, databases, batch scheduling, data flows, and finance-related applications across a 24x7 support environment. The successful candidate should have hands-on experience in Unix/Linux, SQL databases, Informatica, Shell scripting, Control-M, and banking finance environments. Knowledge of General Ledger (GL), MAS, GST, regulatory reporting, business intelligence, and data warehouse processes will be highly advantageous.

Responsibilities

• Provide Level 2 application and production support for banking finance, ETL, data warehouse, and reporting applications.
• Monitor and troubleshoot batch jobs, ETL workflows, data processing, and production incidents.
• Perform incident investigation, root-cause analysis, problem resolution, and service recovery within agreed SLAs.
• Support Informatica ETL workflows and troubleshoot data extraction, transformation, and loading issues.
• Perform database queries, data validation, reconciliation, and troubleshooting using Oracle, MS SQL, and/or MySQL.
• Manage and troubleshoot batch scheduling processes using Control-M.
• Develop and maintain Shell scripts for automation, monitoring, and operational support.
• Work across Unix/Linux and Windows environments to investigate application and infrastructure-related issues.
• Support banking finance processes involving GL, MAS, GST, regulatory reporting, and business intelligence.
• Coordinate with development, infrastructure, database, vendor, and business teams to resolve production issues.
• Perform impact analysis and support deployment, release, and change-management activities.
• Prepare incident reports, technical documentation, operational procedures, and knowledge-base articles.
• Participate in 24x7 on-call support and provide timely response to critical production incidents.
• Ensure adherence to banking technology, security, operational, and change-management standards.

Requirements

• 3-5 years of experience in application development or production/application support, preferably within the banking or financial services industry.
• Strong experience in banking finance, ETL, data warehouse, finance applications, or reporting environments.
• Working knowledge of finance processes including General Ledger (GL), MAS, GST, regulatory reporting, and business intelligence.
• Hands-on experience with Oracle / MS SQL / MySQL databases and strong SQL query skills.
• Hands-on experience with Unix/Linux and Windows platforms.
• Strong experience with Shell scripting.
• Hands-on experience with Informatica ETL.
• Experience with Control-M or similar batch scheduling tools.
• Experience supporting AS400 environments.
• Ability to troubleshoot batch failures, data issues, application incidents, and production problems.
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis.
• Willingness to participate in 24x7 on-call production support.

Good-to-Have Skills

• Hadoop / Cloudera Big Data
• OneSumX
• Hyperion
• SAP GL
• BASEL
• Teradata
• Hive, Impala, HDFS, YARN, Sqoop, Oozie, HBase
• Kafka
• MapReduce / Spark
• SAS
• OBIEE
• Qlik Sense
• Microsoft Power BI
• Quantexa
• Adobe Campaign
• WebSphere
• HCL Campaign
• Ray
• Technical experience with server configuration and administration