Product Specialist / Technical Support Engineer

Metal Work Pneumatic; Klang City; On-site; MYR 60,000 - 100,000; Full time

Job summary

Metal Work Pneumatic (Malaysia) Sdn. Bhd. seeks a Product Specialist / Technical Support Engineer in Klang, Selangor.

You will build strong customer relationships, deliver comprehensive technical support, and work with the sales team to expand the territory and market share. Expect responsibilities spanning pre-sales, training, and tailored pneumatic solutions across industries. Requirements include a degree in Mechanical, Electrical or Mechatronics engineering, familiarity with pneumatic

Qualifications

• Bachelor's degree in Mechanical, Electrical, or Mechatronics from a reputable university.
• Prior experience as a product specialist or technical support role in industrial/pneumatic components is advantageous.
• Deep knowledge of air cylinders/actuators, valves, fittings, and FRLs is preferred.
• Proficient in English for technical communication with headquarters.
• Willingness to travel extensively across Malaysia to support customers.

Responsibilities

• Establish, develop and support new customers and businesses (OEMs, resellers, dealers, end users).
• Hunt for tenders, cold call industrial accounts, maintain relationships with key stakeholders.
• Update Voice of Customers and market trends to management.
• Analyze customer workflows to propose exact product configurations or tailored technical solutions.
• Assist customers in selecting suitable products and solutions for their applications.
• Create pneumatic diagrams and electro-pneumatic circuits with customers for customized solutions.
• Deliver training sessions, product demos, and technical presentations.

Skills

Technical aptitude

Communication

Problem solving

Customer focus

Education

Bachelor's degree in Mechanical, Electrical or Mechatronics

Tools

PLC

CAD software

Electrical actuators

Job description

Product Specialist / Technical Support Engineer

The role will be based in Klang, Selangor. To develop a strong relationship with customers with strong technical support and work closely with the sales team to grow the company's business and market share in assigned territory. Provide comprehensive technical support, solution proposals, and consultancy services to customers.

Key responsibilities

Establish, develop and support new customers and businesses (especially OEM, reseller, dealer, end user, etc.)

Hunt for new project tenders, cold call prospective industrial accounts, and maintain long-term relationships with key stakeholders

Update Voice of Customers and market trends to management

Analyse customer workflows, systems, or scientific requirements to recommend the exact product configuration or tailored technical solution

Assist customers in selecting the most suitable products and solutions for their applications

Work up pneumatic diagrams and electro-pneumatic circuits, including customized solutions of pneumatic systems in collaboration with customers

Deliver training sessions, product demonstrations, and technical presentations both internally and externally

Lead pre-sales activities and propose both standard and customized solutions involving pneumatic, electrical, and mechanical systems

Actively contribute to new product and solution development, extending beyond pneumatics to include electrical and process industry applications

Manage, monitor, and report customer product complaints, offering timely and effective solutions

About you

Certificate, Diploma, or Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering from a reputable university

Prior experience in a product specialist role, particularly in industrial or pneumatic components and automation, is a strong advantage. Fresh graduates with strong potential are also encouraged to apply

In-depth product knowledge of air cylinders/actuators, valves, fittings, and FRLs is preferred

Proficient in both written and spoken English, especially for technical communication with headquarters technical team

Familiarity with industrial automation applications, ideally within sectors such as Food & Beverage, Life Sciences/Pharmaceuticals, Packaging, Water Treatment, etc.

Strong problem-solving initiative, self-motivated, and comfortable working under pressure in customer environments

Effective communication and presentation skills. Knowledge of project management, factory automation, and process automation is a plus

Technically adept, with experience using tools such as PLCs, CAD software, electrical actuators, and process valves

Valid driving license with own transport

Willing to travel extensively in Malaysia to support customers' requirements

About us

Metal Work Pneumatic (Malaysia) Sdn. Bhd. is a subsidiary of Metal Work S.p.A. We are incorporated in 2000. Our presence in the Malaysia market enabled our Components and Automation solutions to improve industry efficiency and production optimization. We are committed to help customers and support our partners in every essential industry to solve the biggest challenges in Factory Automation.

Metal Work S.p.A was set up in Italy, 1967 for the production of compressed air push-in fittings. The company gradually extended its production into Actuators; Valves; FRL Units; Fittings and Handling components as well as sales structure to become a leader in pneumatic systems for factory automation.