Product Specialist (Pharmaceutical/OTC - Johor)

DKSH Malaysia Sdn Bhd; Johor; On-site; MYR 56,000 - 89,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is looking for a Product Specialist to drive targeted sales and support the growth of our healthcare portfolio across Malaysia. You will collaborate with the Sales Manager to build relationships with customers and healthcare professionals, delivering effective sales execution and connecting clients with the right solutions.

The role involves field visits, product presentations, tender submissions, and close collaboration with internal teams to ensure timely delivery and

Qualifications

• Degree or professional qualification in a Science, Pharmacy, Life Sciences, Allied Health, Medical, or related discipline.
• Strong communication and relationship management skills.
• Familiar with regulatory requirements and product handling in pharma/healthcare.

Responsibilities

• Provide field insights and recommendations to support medical and OTC sales planning and execute action plans.
• Manage day-to-day sales activities and monitor KPIs and sales objectives.
• Conduct regular visits to customers to generate opportunities and drive growth.
• Deliver product presentations highlighting features, benefits, and value propositions.
• Prepare quotations, tenders, pricing proposals, and delivery schedules.
• Monitor market developments and competitor activities and provide feedback.
• Maintain accurate sales records and CRM data; respond to inquiries and issues promptly.
• Support promotional campaigns, product launches, and customer awareness initiatives.
• Collaborate with internal stakeholders to ensure timely delivery and support.

Skills

Customer relationship

Sales planning

Negotiation

Communication

CRM experience

MS Office

Education

Bachelor’s degree in Science/Pharmacy/Life Sciences/Allied Health

Tools

CRM

Excel

Word

PowerPoint

Job description

The Product Specialist drives targeted sales performance and supports the growth of DKSH's healthcare portfolio, including OTC products, supplements, medicines, medical devices, and other healthcare solutions across assigned territories in Malaysia. Working closely with the Sales Manager, the incumbent plays a key role in building strong customer relationships, delivering effective sales execution, and connecting customers and healthcare professionals with the right healthcare solutions.

Key responsibilities

Provide field insights and recommendations to support medical and OTC sales planning, and execute action plans to achieve or exceed sales targets across assigned territories and customer accounts.

Manage day-to-day sales activities and monitor performance against key performance indicators (KPIs) and sales objectives.

Conduct regular visits and calls to existing and prospective customers to generate sales opportunities, secure product demonstrations, and drive business growth.

Deliver effective product presentations and demonstrations, highlighting key features, benefits, and value propositions to customers.

Prepare quotations, tender submissions, pricing proposals, delivery schedules, and commercial terms in accordance with company policies and guidelines.

Monitor market developments and competitor activities, providing timely feedback and recommendations to support business growth.

Maintain accurate sales records, customer information, and activity updates within the Customer Relationship Management (CRM) system.

Respond promptly to customer enquiries, orders, complaints, and service-related issues, ensuring effective resolution and high customer satisfaction.

Support the execution of promotional campaigns, product launches, and awareness initiatives while keeping customers informed of new and upgraded products.

Collaborate closely with internal stakeholders to ensure timely product delivery, installation, and customer support.

About you

Degree or professional qualification in a Science, Pharmacy, Life Sciences, Allied Health, Medical, or related discipline.

Minimum 1 to 2 years of experience in pharmaceutical, OTC, healthcare, medical device, or healthcare sales. Fresh graduates with relevant healthcare or science qualifications are encouraged to apply.

Foundational understanding of the healthcare industry, market dynamics, customer needs, competitor landscape, and sales principles.

Basic knowledge of regulatory requirements applicable to pharmaceutical, OTC, medical device, or healthcare products, including product handling, storage, shelf life, and compliance requirements.

Strong communication, interpersonal, negotiation, and relationship management skills.

Good command of English, both written and spoken.

Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Self-motivated, results-oriented, and able to work independently while collaborating effectively within a team environment.

Willingness to travel extensively and manage multiple territories as required.

About us

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Healthcare and Medical Sales.