Business Solutions Specialist

Apple Inc.; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

Apple Retail is seeking a Business Expert to connect with business customers, identify opportunities, and tailor Apple and third-party solutions to their needs. You will forecast needs, close sales, and mentor teams on business customer requirements.

We value strong interpersonal skills, the ability to work in a fast-paced environment, and deep knowledge of Apple products and services. This role involves engaging with local business customers and building long-term relationships.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends and public holidays.
• Have experience in retail or sales, or related work experience.
• Have experience with Apple products, services, and solutions.
• Be proficient in the local language, both written and spoken.

Responsibilities

• Establish and engage business customers by showcasing our technology.
• Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Organizational skills

Decision making

Time management

Adaptability

Apple product knowledge

Job description

Apple Retail is seeking a Business Expert to connect with business customers, identify opportunities, and tailor Apple and third-party solutions to their needs. You will forecast needs, close sales, and mentor teams on business customer requirements.

We value strong interpersonal skills, the ability to work in a fast-paced environment, and deep knowledge of Apple products and services. This role involves engaging with local business customers and building long-term relationships.