Product / Platform Support Engineer (Ethernet)

UST; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

UST in Penang seeks a Product / Platform Engineer specializing in Ethernet to support customer-reported networking issues for Ethernet adapters, LAN controllers, and embedded platforms.

You will investigate, debug, validate, and resolve Ethernet-related problems across server, embedded, edge, and enterprise systems, collaborating with hardware, software, and validation teams to deliver high-quality networking solutions.

Qualifications

• Bachelor's degree in Electronic/Computer Engineering, Computer Engineering, or related field.
• 3–8 years of relevant Ethernet/networking/platform validation experience.
• Experience designing, validating, or debugging PCI Express and high-speed Ethernet platforms is a plus.
• Strong analytical and problem-solving skills with proactive issue resolution.
• Excellent verbal and written English communication; Mandarin is a plus for Greater China markets.

Responsibilities

• Investigate and resolve customer-reported Ethernet and networking issues.
• Perform issue triage, debugging, root cause analysis, and validation activities.
• Support Ethernet controller integration, platform bring-up, and customer design-in activities.
• Debug hardware, firmware, driver, and OS interactions affecting network connectivity and performance.
• Analyze board schematics and platform designs for networking architectures.
• Collaborate with hardware, software, firmware, validation, and product engineering teams.
• Document findings and drive issues to closure.
• Support customer escalations and provide technical guidance when required.

Skills

Ethernet architecture

PCIe experience

Debugging hardware/software

Linux/Windows proficiency

Schematic review

Signal Integrity

English communication

Mandarin helpful

Education

Bachelor's Degree in Electronic/Computer Engineering or related field

Tools

JTAG

Protocol analyzers

Job description

We are seeking a Product / Platform Engineer specializing in Ethernet technologies to support customer-reported networking and connectivity issues for post-launch Ethernet adapters, LAN controllers, and embedded networking platforms.

The engineer will serve as a technical expert responsible for investigating, debugging, validating, and resolving Ethernet-related issues across server, embedded, edge, and enterprise computing platforms. This role involves close collaboration with customers and cross-functional engineering teams to ensure timely issue resolution and product quality.

Key Responsibilities

• Investigate and resolve customer-reported Ethernet and networking issues.
• Perform issue triage, debugging, root cause analysis, and validation activities.
• Support Ethernet controller integration, platform bring-up, and customer design-in activities.
• Debug hardware, firmware, driver, and operating system interactions affecting network connectivity and performance.
• Analyze board schematics, platform designs, and networking architectures.
• Collaborate with hardware, software, firmware, validation, and product engineering teams.
• Document technical findings and drive issues to closure.
• Support customer escalations and provide technical guidance when required.

Technical Requirements

• Strong understanding of computer architecture and x86-based computing platforms.
• Knowledge of Ethernet controller architecture and networking fundamentals.
• Understanding of board-level digital design, transmission lines, power delivery, and embedded hardware design.
• Experience reviewing schematics and PCB layouts, particularly for Ethernet adapters and LAN-on-Motherboard (LOM) designs.
• Knowledge of Signal Integrity (SI), Power Integrity (PI), and high-speed interface design concepts.
• Experience with Ethernet interfaces and standards including:

1GbE

2.5GbE

10GbE

25GbE

40GbE

50GbE (preferred)

100GbE (preferred)

• Working knowledge of Ethernet controllers, network adapter configuration, and performance tuning.
• Experience troubleshooting Ethernet connectivity, throughput, link negotiation, and interoperability issues.
• Knowledge of PCI Express (PCIe) architecture, device configuration, and platform integration.
• Familiarity with Wake-on-LAN (WoL), Bit Error Rate (BER) testing, and high-speed interface validation.
• Strong debugging skills using hardware and software diagnostic tools.
• Proficiency in Windows and Linux operating systems.
• Experience with Ethernet validation tools, protocol analyzers, or JTAG debugging tools is an advantage.

Qualifications

• Bachelor's Degree in Electronic Engineering, Computer Engineering, Computer Science, or a related discipline.
• 3–8 years of relevant experience in Ethernet, networking, platform validation, hardware/software development, technical support, or customer engineering.
• Experience designing, validating, or debugging PCI Express and high-speed Ethernet platforms is an added advantage.
• Strong analytical and problem-solving skills with the ability to drive issues to resolution.
• Excellent verbal and written communication skills in English.
• Mandarin proficiency is an added advantage for supporting customers in Taiwan and Greater China.