Field Application Engineer

Sangfor Technologies; Kuala Lumpur; On-site; MYR 44,640 - 78,120; Full time

Job summary

Sangfor Technologies in Kuala Lumpur seeks a technical support engineer to provide on-site and remote assistance, handle POC, demonstrations, and technical exchanges with customers and partners.

You will train users, troubleshoot network issues, and coordinate training; requires degree in IT, and 2+ years in IT with TCP/IP and OSI.

Certifications CCNA/CCNP valued; strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree or equivalent in IT/Engineering.
• Minimum 2 years IT industry experience as technical engineer.
• Solid knowledge of TCP/IP, common protocols, applications, routing and OSI Model.
• Experience with firewall/UTM and network security technologies.
• CCNA/CCNP certifications are a plus.

Responsibilities

• Engage on-site with customers to provide technical support.
• Assist with POC, demonstrations, presentations, and technical exchanges.
• Troubleshoot and fix network issues; document steps and outcomes.
• Train partners and customers on products and solutions.
• Provide support via phone, email and other remote channels.

Skills

TCP/IP

Network security

Problem solving

Communication skills

CCNA/CCNP

Education

Bachelor's degree

Tools

Cisco equipment

Fortinet

Riverbed

Job description

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users/partners.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.