Product Owner

Ethixbase360; Penang; On-site; MYR 150,000 - 180,000; Full time

Job summary

Ethixbase360 is seeking a Product Owner to join the Product & Technology organisation in a fast-moving SaaS environment. You will partner with the Principal Product Owner, Product Managers, UI/UX, Development, AI & Data, Client Success and other cross-functional teams to translate business needs into actionable requirements.

You will collaborate across teams to ensure clear acceptance criteria, maintain backlogs, and support release notes and user documentation as part of delivering high-quality

Qualifications

• Proven experience as BA/PO in an agile SaaS environment.
• Strong documentation and requirement-spec skills.
• Excellent English (C1/C2) both written and spoken.
• Ability to work across cross-functional teams.

Responsibilities

• Gather, document, and validate business and user requirements, ensuring clarity and alignment with the wider product strategy.
• Participate in backlog refinement, sprint planning, stand‑ups, reviews and retrospectives.
• Collaborate with Client Success, Solutions, Sales, and SMEs to collect feedback and validate requirements.
• Analyse workflows and user journeys to identify optimisation opportunities and support usability testing.
• Produce clear documentation, review test cases, and contribute to release notes and user guides.

Skills

Requirements gathering

Agile / Scrum

Stakeholder management

Documentation

Analytical thinking

Communication

Job description

Job Summary

As a Product Owner, you will play a key role within the Product & Technology organisation, supporting the Principal Product Owner to define, validate and communicate product development requirements for multiple products and platforms. Grounded in a deep understanding of business needs, user pain points, and the Ethixbase360 solution ecosystem, you will help translate problems into clear, actionable requirements that drive value for clients and internal stakeholders. Working in an agile environment, you will partner closely with Product Managers, UI/UX, Development, AI & Data, Client Success, Support and other cross-functional teams to ensure delivery of high‑quality, impactful product enhancements.

What you will do

• Requirements Gathering & Analysis
  • Work closely with the Principal Product Owner to gather, document, and validate business and user requirements, ensuring clarity, completeness and alignment with the wider product strategy.
  • Support creation of epics, user stories, acceptance criteria and supporting documentation for engineering teams.
• Agile Product Development
  • Participate in agile ceremonies including backlog refinement, sprint planning, stand‑ups, reviews and retrospectives.
  • Assist in backlog grooming by organising, refining and maintaining requirement artefacts in line with product roadmap priorities.
  • Collaborate with development to clarify requirements, answer questions and remove blockers. Stakeholder
• Engagement
  • Partner with Client Success, Solutions, Sales, and SMEs to collect feedback, validate requirements and understand client impacts.
  • Ensure requirement traceability from discovery through delivery and release, providing clear communication throughout the process.
  • Support internal teams with pre‑release and post‑release enablement (e.g., release notes, FAQs, walkthroughs).
• User-Centric Problem Solving
  • Analyse workflows and user journeys across the Ethixbase360 ecosystem to identify optimisation opportunities.
  • Assist in usability testing and validation of delivered features to confirm alignment with business and user needs.
• Documentation & Quality
  • Produce clear, structured documentation including requirement specifications, diagrams, workflows and product notes.
  • Support quality assurance by reviewing test cases and validating functionality during UAT.
  • Support release notes and user documentation to ensure end users get the most out of their experience with easy to understand reference material.

Who you are

• Be a holder of valid documents with permission to work in Malaysia
• Business level (C1/C2) English, spoken and written
• Analytical and detail‑oriented — able to break down complex problems and translate them into structured requirements.
• User‑focused — passionate about understanding user needs and advocating for solutions that meaningfully improve user experience.
• Collaborative — comfortable working across functions and building strong relationships with stakeholders.
• Curious and proactive — eager to learn about product and feature capabilities, market trends, and client challenges.
• Comfortable in agile environments — familiar with agile principles and willing to iterate quickly with engineering teams.
• Strong communicator — capable of producing clear documentation and confidently articulating requirements.
• Organised and structured — able to manage multiple priorities, maintain tidy backlogs and provide consistent follow‑through.
• Have 4-6 years’ experience working in a BA/PO or equivalent function within an agile, ideally SaaS environment.
• A background knowledge in compliance, due diligence or a related field would be well regarded.

Salary Range

MyR150,000 - MyR180,000 per annum - depending on experience and qualification.

What else do you need to know

This role sits within the Product Team, reporting directly to the Principal Product Owner who is UK based. The role will work alongside cross-functional teams based across the Philippines, Malaysia, United Kingdom, Singapore, United States and other locations.

This job description does not provide all the duties and responsibilities for this role. It is expected the role holder will undertake duties as needed and directed by the manager and the company.

We provide competitive compensation and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [e-mail] for assistance.

Please visit our website to learn more: https://ethixbase360.com/

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