Associate Product Owner

Business Support Solutions; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Career growth

Collaborative team culture

Location in Kuala Lumpur

Job summary

Business Support Solutions in Kuala Lumpur seeks an Associate Product Owner to support Product Management by ensuring product requests, documentation, and knowledge assets are effectively managed through the lifecycle.

You will work closely with Product Owners, stakeholders, and delivery teams to maintain backlog hygiene, prepare requirements, and coordinate release content, serving as a key contact for product inquiries.

Qualifications

• Bachelor's degree in a related discipline.
• 1-3 years of experience in Product Management, Business Analysis, Project Coordination, Product Operations, or Software Delivery.
• Experience in Agile environments is preferred.
• Understanding of Product Ownership concepts, User Story writing, Acceptance Criteria creation, and backlog management.

Responsibilities

• Review and validate incoming feature requests and enhancement requests.
• Prepare backlog items for refinement sessions and ensure readiness for prioritization.
• Document and maintain business requirements, user stories, acceptance criteria, and process flows.
• Coordinate release notes and release communication activities.
• Act as the first-line Product Operations contact for guidance on product functionality and knowledge repositories.
• Support stakeholders through requirement clarification, workshops, and UAT coordination.

Skills

Product Management

Business Analysis

Project Coordination

Product Operations

Software Delivery

Agile Environments

Product Ownership concepts

Education

Bachelor's Degree

Tools

Jira

Confluence

Microsoft Office

Visio

Lucidchart

Draw.io

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Associate Product Owner supports the Product Management function by ensuring product requests, requirements, documentation, and knowledge assets are effectively managed throughout the product lifecycle.

Working closely with Product Owners, Business Stakeholders, Development Teams, QA Teams, and Operational Departments, the Associate Product Owner helps maintain a healthy product backlog, prepares requirements for delivery teams, coordinates release documentation, and serves as a first point of contact for product-related inquiries.

This role is intended as a growth path toward becoming a fully accountable Product Owner.

What You’ll Be Doing

• 1. Product Intake & Demand Management
  • Review and validate incoming feature requests and enhancement requests.
  • Ensure requests contain sufficient business context and supporting information.
  • Follow up with stakeholders to gather missing requirements.
  • Assist in triaging and categorizing incoming requests.
  • Maintain product request tracking and reporting.
  • Support Product Owners in managing demand pipelines and product backlogs.
  • Gather, document, and analyze business requirements.
  • Facilitate requirement clarification sessions with stakeholders.
  • Create and maintain: User Stories, Acceptance Criteria, Business Requirements, Process Flows & Functional Specifications.
  • Identify dependencies, assumptions, risks, and open questions.
  • Collaborate with Development and QA teams to ensure requirement clarity.
  • Prepare backlog items for refinement sessions.
  • Ensure backlog items meet readiness standards before prioritization.
  • Update Jira tickets and maintain backlog hygiene.
  • Track requirement changes and ensure traceability.
  • Monitor delivery progress and update stakeholders when required.
• 4. Documentation & Knowledge Management
  • Own and maintain product documentation including: Product Guides, User Manuals, Operational Procedures, Knowledge Base Articles, Frequently Asked Questions (FAQ), Product Release Documentation & Process Documentation.
  • Ensure documentation remains accurate and reflects current product functionality.
• 5. Release Management Support
  • Prepare and publish release notes.
  • Gather release content from Product Owners, Developers, and QA teams.
  • Coordinate release communication activities.
  • Update supporting documentation after releases.
  • Assist with internal product training and release awareness sessions.
• 6. Product Support & SME Development
  • Act as the first-line Product Operations contact by:
  • Responding to general product-related queries.
  • Providing guidance on existing product functionality.
  • Supporting business users with product information.
  • Maintaining product knowledge repositories.
  • Escalating complex issues and product decisions to Product Owners.
  • Develop and maintain subject matter expertise across assigned product areas.
• 7. Stakeholder Coordination
  • Schedule and coordinate workshops and requirement sessions.
  • Capture meeting notes and action items.
  • Track stakeholder approvals and sign-offs.
  • Support User Acceptance Testing (UAT) coordination activities.
  • Facilitate communication between business and delivery teams.
  • Identify opportunities to improve product processes and workflows.
  • Recommend improvements to documentation standards.
  • Support Product Owners in establishing repeatable product management practices.
  • Contribute to standardization of requirement templates and governance processes.

What We’re Looking For

• Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or related discipline
• 1-3 years of experience in: Product Management, Business Analysis, Project Coordination, Product Operations, and Software Delivery.
• Experience in Agile environments is preferred
• Product Management: Understanding of Product Ownership concepts, User Story writing, Acceptance Criteria creation, Product Backlog management & Requirement elicitation and analysis
• Agile & Scrum: Understanding of Agile principles, Understanding of Scrum framework, Familiarity with Sprint ceremonies & Familiarity with backlog refinement
• Tools: Jira, Confluence, Microsoft Office Suite, Visio, Lucidchart, Draw.io, or equivalent process mapping tools
• Preferred Skills (Nice to Have)
• PSPO I (Professional Scrum Product Owner I)
• PSM I
• CBAP, ECBA, or equivalent BA certification
• Experience working with cross-functional software delivery teams
• Experience in Digital Products, SaaS, FinTech, Payments, or Platform Products

What Company Offers

• Competitive compensation and attractive employee benefits
• Comprehensive health and wellness coverage, including medical and dental benefits
• A strategic and easily accessible work location
• Opportunities for continuous learning and professional growth
• Collaborative and supportive team culture that values innovation and continuous improvement