Product Operations Analyst | Data-Driven & Impactful

Gen; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global technology company in Kuala Lumpur is looking for a Product Operations Analyst to bridge customer-facing operations and product engineering teams effectively. The ideal candidate should have a Bachelor’s Degree and 3-4 years of experience in product operations, along with strong analytical and communication skills. Responsibilities include resolving user issues, building dashboards, and optimizing product operations processes. The company values diversity and is committed to inclusive practices throughout the hiring journey.

Qualifications

• 3-4 years experience in engineering process improvement or product operations related role.
• Excellent written and verbal communication skills required.
• Basic proficiency of SQL to query data.

Responsibilities

• Resolve tickets stemming from external user issues in a timely manner.
• Identify key issues from user feedback and work with Product teams for enhancements.
• Build and manage data dashboards to track product metrics.

Skills

Analytical skills

Communication skills

Problem-solving skills

Time management

Agile principles knowledge

Education

Bachelor’s Degree in Management, Economics, Computer Science, Engineering or related field

Tools

SQL

Job description

A global technology company in Kuala Lumpur is looking for a Product Operations Analyst to bridge customer-facing operations and product engineering teams effectively. The ideal candidate should have a Bachelor’s Degree and 3-4 years of experience in product operations, along with strong analytical and communication skills. Responsibilities include resolving user issues, building dashboards, and optimizing product operations processes. The company values diversity and is committed to inclusive practices throughout the hiring journey.