Product Operations Analyst - MoneyLion

Gen; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global technology company in Kuala Lumpur is looking for a Product Operations Analyst to bridge customer-facing operations and product engineering teams effectively. The ideal candidate should have a Bachelor’s Degree and 3-4 years of experience in product operations, along with strong analytical and communication skills. Responsibilities include resolving user issues, building dashboards, and optimizing product operations processes. The company values diversity and is committed to inclusive practices throughout the hiring journey.

Qualifications

• 3-4 years experience in engineering process improvement or product operations related role.
• Excellent written and verbal communication skills required.
• Basic proficiency of SQL to query data.

Responsibilities

• Resolve tickets stemming from external user issues in a timely manner.
• Identify key issues from user feedback and work with Product teams for enhancements.
• Build and manage data dashboards to track product metrics.

Skills

Analytical skills

Communication skills

Problem-solving skills

Time management

Agile principles knowledge

Education

Bachelor’s Degree in Management, Economics, Computer Science, Engineering or related field

Tools

SQL

Job description

About Gen

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award‑winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

About The Role

The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast‑paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry!

• We are seeking a highly passionate Product Operations Analyst to work in the Product Operations department.
• You will be an essential link between customer‑facing operations teams and the product and engineering team building features used by MoneyLion users.
• You’ll help close the feedback loop by analyzing contact drivers and collaborating with various team members to build a cohesive customer story illustrating the biggest areas for opportunities.
• The ideal candidate should have a good understanding of the root‑cause analysis approach to help debug issues.
• Your experience in data analytics will be useful in a data‑driven approach to influence the team’s decisions and your communication skills will ensure stakeholders are informed of the business impact of projects and associated risks.

Key Responsibilities

• Resolve tickets stemming from external user issues in a timely manner.
• Identify key issues and size impact from user feedback; work with Product teams for enhancements tackling those issues.
• Build and manage data dashboards to track product metrics and unearth key insights.
• Establish systematic processes to analyze and identify the root cause of various system issues identified by customers or stakeholders across MoneyLion.
• Create key workflow processes and documentation to improve team efficiency.
• Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency.

About You

• Bachelor’s Degree in Management, Economics, Computer Science, Engineering or any related field.
• 3‑4 years experience with engineering process improvement or product operations related role.
• Knowledge of Agile principles and techniques.
• Excellent written and verbal communication skills.
• Excellent time management and prioritization skills.
• Multitasking ability in managing multiple concurrent programs.
• The ability to balance customer needs against the company’s vision.
• You enjoy learning about technical products and processes, you are an organized, self‑starter with passion for finding solutions to our user’s challenges.
• You have a process‑oriented mindset and ability to get things done.
• Self‑motivated, strong interpersonal skills focus on rapport‑building, information gathering, and listening skills.
• Proven analytical & problem‑solving skills, with good attention to detail, high curiosity, and structured‑thinking processes.
• Open to having meetings with U.S. counterparts after work hours.
• Basic proficiency of SQL to query data.

Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.