Product Manager

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. is seeking a senior Product Manager to shape the roadmap for our payment solutions and lead cross‑functional teams across engineering, business, operations, and sales.

You will own the lifecycle from ideation to launch, with a strong emphasis on delivering secure, scalable payments experiences for B2B/B2C contexts. The ideal candidate has 5+ years in product management, particularly in payments/fintech, and demonstrates strong documentation, stakeholder

Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• 5+ years of product management experience, with 2–3 years in payments/fintech or financial services.
• Proven track record owning end-to-end product lifecycle from discovery to launch and post-launch optimization.
• Working knowledge of payment infrastructure, gateways, wallets, transfers, card schemes, and digital payment methods.
• Familiarity with regional financial regulations and compliance frameworks (e.g., AML/CFT, PCI DSS, KYC).
• Skilled in documenting PRDs/BRDs, user stories, and process flows.
• Excellent stakeholder management and cross-functional collaboration across Engineering, Compliance, Risk, Sales, and Operations.
• Knowledge of agile/scrum methodologies and product management tools.

Responsibilities

• Define product strategy and roadmap for payment solutions (Gateway, Payouts, Transfers, P2P, Collections, Recurring Payments, Card Acceptance, Digital Wallets, API platform).
• Own end-to-end lifecycle from ideation to launch and optimization; prepare PRDs and user stories; manage backlog and release planning.
• Collaborate with cross-functional teams to deliver high-quality products aligned with business objectives and customer needs.
• Define and monitor KPIs (transactions, adoption, reliability, revenue) and address operational gaps and risks.
• Ensure compliance with AML/CFT, PCI DSS, and card scheme rules; partner with Compliance/Risk early in lifecycle.
• Engage with banking partners, payment schemes, regulators, and vendors; communicate roadmap and delivery status to stakeholders.

Skills

Product management

Payments / fintech

Roadmapping

Stakeholder management

Agile / Scrum

Communication skills

Education

Bachelor's degree in Business, CS, IT, or related field

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer‑centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities : The ideal candidate will play a key role in driving product strategy, planning, and execution. This role involves collaborating closely with cross‑functional teams, including engineering, business, operations, sales, and customer support, to deliver high‑quality products that align with business objectives and customer needs. Key responsibilities include defining product requirements and roadmaps, managing the product lifecycle from ideation to launch, coordinating cross‑functional project execution, prioritizing product enhancements, gathering and analyzing customer and market feedback, and ensuring successful product delivery while continuously improving product performance and user experience.

Essential Duties and Responsibilities

• Strategy & Roadmap Own product strategy and roadmap for payment solutions (Payment Gateway, Payouts, B2B/B2C Transfers, P2P, Collections, Recurring Payments, Card Acceptance, Digital Wallets, API/developer platform). Conduct market, competitor, and customer research including emerging trends like embedded finance and cross-border payments to shape the roadmap and identify new opportunities. Identify and scope AI/automation use cases (e.g., fraud detection, KYC/onboarding, customer support) with clear business impact. Drive go‑to‑market execution with Sales and Marketing: positioning, pricing, launch, and customer enablement.
• Delivery & Execution Own the end‑to‑end product lifecycle: ideation, business case, requirements, design, build, testing, launch, and optimization. Prepare PRDs, user stories, and process flows; drive backlog prioritization and release planning. Define and monitor product KPIs (transactions, adoption, reliability, revenue) and act on operational gaps and risks.
• Compliance & Risk Ensure products comply with regional/country regulations (AML/CFT, PCI DSS) and card scheme rules (Visa, Mastercard, and local networks). Partner with Compliance and Risk teams early in the lifecycle to design compliant solutions.
• Stakeholder & Partner Management Partner cross‑functional (Engineering, Data Science/ML, Ops, Compliance, Risk, Sales, BD, Support) to deliver high‑quality products. Build relationships with banking partners, payment schemes, regulators, and tech/payment vendors; manage ongoing vendor communication. Communicate roadmap, progress, risks, and delivery status to management and stakeholders.
• Team & Culture Mentor junior team members and foster a culture of innovation and continuous improvement. Perform other duties as assigned.

Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• 5+ years of product management experience, with at least 2–3 years in payments, fintech, or financial services.
• Proven track record owning the end‑to‑end product lifecycle, from discovery to launch and post‑launch optimization.
• Working knowledge of payment infrastructure, Payout, card schemes, and digital payment methods (gateways, wallets, transfers, or acquiring).
• Familiarity with regional financial regulations and compliance frameworks (e.g., AML/CFT, PCI DSS, KYC).
• Skilled in product documentation PRDs, BRDs, user stories, and process flows.
• Excellent stakeholder management and communication skills, able to work across Engineering, Compliance, Risk, Sales, and Operations.
• Comfortable operating in a fast‑paced environment with shifting priorities and multiple concurrent workstreams.
• Familiarity with agile/scrum methodologies and product management tools.

Pre-Requisites :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting‑edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross‑cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem‑solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.