Product Executive

Confidential; Malaysia; On-site; MYR 78,000 - 112,000; Full time

Job summary

Confidential is seeking a Product Executive to support planning, development, launch, and ongoing management of our B2B products and internal systems in Malaysia.

The role blends Product Management with Product Operations, covering the full lifecycle from understanding business needs to coordinating development, testing, launch, and continuous improvement. You will primarily support POS and other B2B platforms, ensuring accurate configurations and clean documentation.

Qualifications

• Strong analytical and problem-solving skills with ability to translate business needs into clear requirements.
• Excellent communication and stakeholder management across cross-functional teams.
• Detail-oriented with organised approach to handling product configurations and documentation.
• Hands-on readiness to support both product planning and day-to-day operations.

Responsibilities

• Plan and design product concepts, workflows, user journeys, and acceptance criteria.
• Support management and improvement of ChatApp, POS, and other B2B/internal systems.
• Create and maintain system configurations, fields, templates, and release documentation.
• Plan and coordinate UAT for new features, enhancements, and bug fixes.
• Coordinate requirements, decisions, dependencies and communicate changes to stakeholders.

Skills

Analytical skills

Communication skills

Stakeholder management

Problem-solving

Detail-oriented

Organised

Education

Bachelor's degree in Business/IT/IS

Job description

We are looking for a Product Executive to support the planning, development, launch, and day-to-day management of our B2B products and internal systems.

This role combines Product Management and Product Operations, covering the full product lifecycle from understanding business needs and designing solutions to coordinating development, testing, launch, and continuous improvement.

You will primarily support POS, and other B2B platforms, while managing product configurations, templates, documentation, and operational requirements.

The ideal candidate is hands-on, analytical, organised, and interested in developing strong product management capabilities.

Key Responsibilities

1. Product Planning & Solution Design

• Gather and analyse business requirements and user needs.
• Develop product concepts, workflows, user journeys, and acceptance criteria.
• Work with IT to assess solution feasibility, dependencies, and operational impact.
• Support the Product Lead in setting priorities and planning product improvements.

2. B2B Product & System Management

• Support the management and improvement of ChatApp, POS, and other B2B/internal systems.
• Understand how systems, integrations, and operational workflows work together.
• Manage product enhancements, change requests, system issues, and user feedback.
• Monitor product performance and identify opportunities to improve usability and efficiency.

3. Product Operations

• Manage day-to-day product operational requirements and support business teams with product-related requests.
• Create and maintain system configurations, fields, message templates, and other product setups.
• Ensure product configurations and operational information remain accurate and up to date.
• Identify recurring tasks that can be simplified, standardised, or automated.

4. Testing, UAT & Product Launch

• Plan and coordinate UAT for new features, enhancements, and bug fixes.
• Prepare test scenarios and validate delivered features against agreed requirements.
• Work with QA, IT, and stakeholders to clarify and resolve identified issues.
• Support deployment readiness, rollout, post-launch validation, and follow-up improvements.

5. Stakeholder Coordination & Documentation

• Coordinate requirements, decisions, dependencies, and follow-up actions across relevant teams.
• Communicate product changes and help stakeholders understand new features and workflows.
• Maintain product requirements, workflows, configuration records, user guides, and release documentation.
• Keep records of product decisions and changes, and escalated key risks or blockers to the Product Lead.

Requirements

• Degree in Business, Information Systems, IT, Product Management, or a related field.
• Preferably 1–3 years of experience in Product Management, Product Operations, or a related role.
• Able to understand business needs and translate them into clear product requirements and practical solutions.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Detail-oriented and comfortable handling both product planning and hands-on operational work.
• Proactive, organised, and able to manage multiple product priorities and follow through on tasks independently