Product Consultant (Consumer Electronics) CHAI LENG PARK

Calibre Events Solution Sdn Bhd; Seberang Perai; On-site; MYR 29,000 - 45,000; Full time

Job summary

Calibre Events Solution Sdn Bhd in Penang is seeking a customer-focused Retail Electronics Sales Associate to greet customers, demonstrate products and guide purchases. You will deliver tailored recommendations, explain specs in simple terms, process transactions at the POS, keep displays inviting, and stay informed on new launches and promotions to help achieve store targets.

The role requires strong communication, teamwork, and a proactive attitude, with weekend/holiday availability expected.

Qualifications

• Proven retail experience in electronics or product-focused retail.
• Strong knowledge of consumer electronics such as laptops, smartphones, accessories.
• Excellent communication and interpersonal skills.
• Outstanding customer service orientation with a commitment to exceeding customer expectations.
• Ability to work in a fast-paced environment and manage multiple interactions.
• Strong sales acumen with a track record of meeting targets.
• Proficiency in using point-of-sale systems and retail software.
• Willingness to work weekends and public holidays.
• Proactive attitude and willingness to learn.
• Certification or training in consumer electronics or retail sales preferred.

Responsibilities

• Greet customers warmly and identify their needs with tailored recommendations.
• Demonstrate electronics knowledge, features and pricing.
• Explain technical specs in an accessible way during demos.
• Assist customers in selecting products within budget.
• Process sales transactions accurately at the POS.
• Maintain displays and keep the store clean, organized, and visually appealing.
• Stay updated on new launches, promotions and offers.
• Handle inquiries and resolve concerns professionally and empathetically.
• Aim to achieve sales targets and contribute to store performance.
• Collaborate with team to maintain a cohesive shopping environment.

Skills

Retail experience

Product knowledge

Communication skills

Customer service

Sales acumen

Team collaboration

Flexibility

Willingness to learn

Tools

POS Systems

Job description

Greet customers in a warm and professional manner, understanding their needs and providing tailored product recommendations

Demonstrate in-depth knowledge of consumer electronics products, including features, specifications, benefits and pricing

Conduct product demonstrations and explain technical specifications in an accessible and engaging way

Assist customers in selecting products that best suit their requirements and budget

Process sales transactions accurately and efficiently using point-of-sale systems

Maintain product displays and ensure the store is clean, organised and visually appealing

Stay up to date with new product launches, promotions and special offers

Handle customer inquiries and resolve concerns with professionalism and empathy

Achieve sales targets and contribute to the overall performance of the store

Collaborate with team members to provide a cohesive and supportive shopping environment

What we're looking for

Proven retail experience in consumer electronics or a similar product-focused retail environment

Strong product knowledge of consumer electronics, including laptops, smartphones, accessories and related technology

Excellent communication and interpersonal skills, with the ability to engage customers and build rapport

Outstanding customer service orientation with a commitment to exceeding customer expectations

Ability to work effectively in a fast-paced retail environment and manage multiple customer interactions

Strong sales acumen with a proven ability to meet and exceed sales targets

Proficiency in using point-of-sale systems and retail management software

Ability to work flexible hours, including weekends and public holidays as required

A proactive and positive attitude with a willingness to learn and develop

Preferably, certification or formal training in consumer electronics or retail sales would be advantageous