Procurement Operations buyer (Japanese Speaking)

International Business Machines Corporation; Petaling Jaya; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

IBM Malaysia Sdn. Bhd. is seeking a Hybrid Procurement Operations professional to support internal users and suppliers with procurement and accounts payable requests.

The role emphasizes strong customer service, issue resolution, and collaboration across functions to maintain smooth procurement workflows. Preferred candidates hold a Bachelor’s degree in Procurement, Supply Chain, or related fields, with 0–3 years of experience.

Qualifications

• Bachelor’s degree preferred in Procurement, Supply Chain, Business, or related disciplines.

Responsibilities

• Receive and manage procurement and accounts payable related requests from internal users and suppliers.
• Provide application guidance, procurement process support, and status updates while ensuring professional customer service.
• Analyze issues, document incident logs, and escalate when necessary.
• Coordinate payment issues and delivery status to ensure smooth procurement operations.

Skills

Japanese language in business context

Customer service

Multitasking

Education

Bachelor’s degree in Procurement / Supply Chain / Business

Tools

SAP

Ariba

Job description

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. Responsible for procurement operational support, customer assistanceservices, purchase order execution, supplier coordination, and catalog administration to support internal stakeholders and suppliers.

Key Responsibilities:

Customer Assistance & Procurement Support

Receive and manage procurement and accounts payable related requests from internal users and suppliers through phone, email, or ticketing systems. Provide application guidance, procurement process support, and status updates while ensuring professional customer service.

Issue Resolution & Operational Coordination

Analyze issues, document incident logs accurately, and elevate unresolved issues to level two support teams when necessary. Resolve blocked invoices, coordinate payment related issues, expedite purchase orders, and follow up on delivery status to ensure smooth procurement operations.

Ability to speak Japanese in business context Bachelor’s degree preferred in Procurement, Supply Chain, Business, or related disciplines. 0–3 years of experience in procurement operations, shared services, or customer support. Familiarity with SAP, Ariba, or procurement tools is preferred. Strong communication, customer service, and multitasking

• Market Analysis Knowledge: Understanding of market drivers, supplier profiles, and relative negotiating positions to inform procurement decisions, including analyzing changing client and market conditions.
• Contract Management Exposure: Familiarity with contract deliverables and reporting requirements to support client procurement engagement and ensure compliance with IBM business conduct guidelines.
• Data Collection Experience: Ability to gather spend and consumption data to support category management tasks and identify key business requirements, utilizing tools like P2P sourcing applications.

Malaysia Enterprise Operations Hybrid Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.