Procurement Operations buyer (Japanese Speaking)

IBM; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

IBM Finance & Operations is seeking a procurement operations assistant to support internal stakeholders and suppliers. You will handle requests via phone, email, or tickets, guide procurement processes, and ensure timely updates.

The role requires a Bachelor's degree and 0–3 years in procurement operations or related fields, with familiarity in SAP or Ariba preferred. Strong communication and multitasking skills are essential.

Qualifications

• Bachelor's degree in a related field.
• Proficiency in business Japanese.
• Experience in procurement operations or shared services is a plus.

Responsibilities

• Receive and manage procurement and accounts payable requests from internal users and suppliers via phone, email, or ticketing systems.
• Provide guidance on procurement processes and provide status updates while maintaining quality customer service.
• Analyze issues, document incident logs, escalate to Level 2 when needed, resolve blocked invoices, and coordinate payment-related issues.

Skills

Business Japanese

Communication

Multitasking

Procurement knowledge

Education

Bachelor's degree

Tools

SAP

Ariba

Procurement tools

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your Role And Responsibilities

Responsible for procurement operational support, customer assistance services, purchase order execution, supplier coordination, and catalog administration to support internal stakeholders and suppliers.

Key Responsibilities

Customer Assistance & Procurement Support

Receive and manage procurement and accounts payable related requests from internal users and suppliers through phone, email, or ticketing systems. Provide application guidance, procurement process support, and status updates while ensuring professional customer service.

Issue Resolution & Operational Coordination

Analyze issues, document incident logs accurately, and escalation unresolved issues to level two support teams when necessary. Resolve blocked invoices, coordinate payment related issues, expedite purchase orders, and follow up on delivery status to ensure smooth procurement operations.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Ability to speak Japanese in business context
• Bachelor’s degree preferred in Procurement, Supply Chain, Business, or related disciplines.
• 0–3 years of experience in procurement operations, shared services, or customer support.
• Familiarity with SAP, Ariba, or procurement tools is preferred.
• Strong communication, customer service, and multitasking

Preferred Technical And Professional Experience

• Market Analysis Knowledge: Understanding of market drivers, supplier profiles, and relative negotiating positions to inform procurement decisions, including analyzing changing client and market conditions.
• Contract Management Exposure: Familiarity with contract deliverables and reporting requirements to support client procurement engagement and ensure compliance with IBM business conduct guidelines.
• Data Collection Experience: Ability to gather spend and consumption data to support category management tasks and identify key business requirements, utilizing tools like P2P sourcing applications.