Procurement Operations Analyst (Coupa)

Michael Page; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working Arrangement

Global exposure to procurement tech

Career progression opportunities

Job summary

Michael Page is recruiting for a Procurement Operations & Systems Support role based in Kuala Lumpur. The position involves acting as the Level 2 escalation point for complex procurement processes and system issues, troubleshooting Coupa and related platforms, and supporting day-to-day admin tasks.

You will coordinate with technology teams and vendors, ensuring timely resolution of requests while maintaining SLAs, and act as a liaison between Procurement, Finance, suppliers, and system support

Qualifications

• Bachelor's Degree in Business, IT, Finance, Procurement, Supply Chain, or related discipline.
• Minimum 5 years in Shared Services, Procurement Ops, S2P or P2P.
• At least 3 years supporting or administering Coupa or similar platforms.
• Experience with SAP Ariba, Oracle, NetSuite or other ERP systems is an advantage.
• Understanding of procurement, purchasing, AP, and finance processes.
• Experience supporting global stakeholders within a multinational environment.

Responsibilities

• Serve as Level 2 escalation point for complex procurement process and system issues.
• Troubleshoot procurement platform queries, system errors, and transactional exceptions.
• Support day-to-day administration of Coupa and related procurement systems.
• Coordinate with technology teams, Coupa support, and third-party vendors to resolve incidents.
• Ensure timely resolution of support requests while maintaining SLAs.
• Provide exceptional support to internal stakeholders, users, and suppliers.
• Act as liaison between Procurement, Finance, suppliers, and system support teams.
• Deliver updates on issue status via ticketing platforms, email, and collaboration tools.
• Manage business-critical and sensitive escalations with professionalism and urgency.
• Identify recurring issues and opportunities for operational improvement.
• Analyze data and metrics to recommend process enhancements and UX improvements.
• Support continuous improvement across S2P and P2P processes.
• Contribute to process standardisation and operational excellence.
• Ensure procurement processes align with company policies and controls.
• Maintain data integrity and confidentiality across procurement systems.
• Support audit requests and governance activities.

Skills

Strong analytical and problem-solving

Excellent customer service

Stakeholder management

Conflict resolution

Prioritisation in fast-paced env

Cross-functional teamwork

Written and verbal communication (EN)

Attention to detail and data accuracy

Education

Bachelor's Degree in Business or related

Tools

Coupa

SAP Ariba

Oracle

NetSuite

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Procurement Operations & Systems Support

• Serve as the Level 2 escalation point for complex procurement process and system issues.
• Troubleshoot and resolve procurement platform queries, system errors, and transactional exceptions.
• Support day-to-day administration of Coupa and related procurement systems.
• Coordinate with technology teams, Coupa support, and third-party vendors to resolve system incidents and implement solutions.
• Ensure timely resolution of support requests while maintaining service level expectations.
• Provide exceptional support to internal stakeholders, business users, and suppliers.
• Act as a key liaison between Procurement, Finance, suppliers, and system support teams.
• Deliver regular updates on issue status through ticketing platforms, email, and collaboration tools.
• Manage business-critical and sensitive escalations with professionalism and urgency.

Process Improvement & Analytics

• Identify recurring issues, process bottlenecks, and opportunities for operational improvement.
• Analyse data and support metrics to recommend process enhancements and user experience improvements.
• Support continuous improvement initiatives across Source-to-Pay and Procure-to-Pay processes.
• Contribute to process standardisation and operational excellence initiatives.

Governance & Compliance

• Ensure procurement processes are executed in accordance with company policies and controls.
• Maintain data integrity and confidentiality across procurement systems.
• Support audit requests, process documentation, and governance activities.
• Promote best practices in procurement operations and system usage.

Procurement Operations & Systems Support

• Serve as the Level 2 escalation point for complex procurement process and system issues.
• Troubleshoot and resolve procurement platform queries, system errors, and transactional exceptions.
• Support day-to-day administration of Coupa and related procurement systems.
• Coordinate with technology teams, Coupa support, and third-party vendors to resolve system incidents and implement solutions.
• Ensure timely resolution of support requests while maintaining service level expectations.

Stakeholder & Supplier Support

• Provide exceptional support to internal stakeholders, business users, and suppliers.
• Act as a key liaison between Procurement, Finance, suppliers, and system support teams.
• Deliver regular updates on issue status through ticketing platforms, email, and collaboration tools.
• Manage business-critical and sensitive escalations with professionalism and urgency.

Process Improvement & Analytics

• Identify recurring issues, process bottlenecks, and opportunities for operational improvement.
• Analyse data and support metrics to recommend process enhancements and user experience improvements.
• Support continuous improvement initiatives across Source-to-Pay and Procure-to-Pay processes.
• Contribute to process standardisation and operational excellence initiatives.

Governance & Compliance

• Ensure procurement processes are executed in accordance with company policies and controls.
• Maintain data integrity and confidentiality across procurement systems.
• Support audit requests, process documentation, and governance activities.
• Promote best practices in procurement operations and system usage.

Opportunity to work in a collaborative environmentInvolvement in process improvement and procurement transformation initiatives

Qualifications

• Bachelor's Degree in Business, Information Technology, Finance, Procurement, Supply Chain, or a related discipline.

Experience

• Minimum 5 years of experience within a Shared Services, Procurement Operations, S2P, or P2P environment.
• At least 3 years of hands-on experience supporting or administering Coupa or similar procurement platforms.
• Experience with SAP Ariba, Oracle, NetSuite, or other ERP systems is an advantage.
• Good understanding of procurement, purchasing, accounts payable, and finance processes.
• Experience supporting global stakeholders within a multinational environment.

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent customer service and stakeholder management skills.
• Strong conflict resolution and issue management capabilities.
• Ability to prioritise multiple activities in a fast-paced environment.
• Experience working with cross-functional and multicultural teams.
• Strong written and verbal communication skills in English.
• High attention to detail, data accuracy, and process compliance

Our client is a leading global organisation in the energy sector, renowned for its innovation, sustainability, and commitment to operational excellence. With a strong global presence, they are at the forefront of driving progress in the industry and delivering high-quality solutions. As a company that values integrity, safety, and corporate responsibility, they offer an exciting and dynamic work environment for professionals looking to make a meaningful impact.

• Contract: 1 Year
• Hybrid Working Arrangement
• Exposure to global procurement operations and leading procurement technologies.
• Opportunity to work with international stakeholders across Procurement, Finance, and Technology teams.
• Collaborative and inclusive working environment.
• Career progression opportunities within Procurement Operations, Procurement Excellence, and Digital Procurement.