AM, Remittance COE-Outgoing

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Community initiatives

Learning & development

Wellbeing support

Job summary

OCBC Bank in Malaysia is seeking an Operations Clerk specializing in remittance processing. You will verify and authorise remittance transactions, liaise with branches on discrepancies, and ensure timely, accurate processing while supporting continuous improvement efforts.

Ideal candidates are meticulous, proficient in MS Office, and capable of multi-tasking in a time-critical environment. You will interact with customers, bankers, and internal teams to uphold controls and service quality.

Qualifications

• Knowledge and experience in processing remittances (TT, MEPS, drafts).
• Conversant with SWIFT knowledge, provisions, regulations.
• Proficient in Microsoft Word, Excel & PowerPoint.

Responsibilities

• Verify and authorise remittance transactions within approved limits.
• Liaise with customers/branches on discrepancies till resolution.
• Ensure SLA targets are met and respond to queries/ complaints promptly.
• Monitor system availability and escalate to management as needed.
• Participate in UAT/Projects when required.
• Perform day-end reconciliation and data-entry checks.
• Process pay-out forms via MEPS or Cashier’s Order.

Skills

Remittance processing

SWIFT knowledge

MS Office

Communication skills

Tools

SWIFT system

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently.
• To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Together with the team, to work and target SLA is always met.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability & elevate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.
• Perform relevant checks for Conveyancing Pay-in forms received.
• Ensure that all requested details are provided & in order before performing the data entries.
• Process Pay-out forms via MEPS or Cashier’s Order.
• Perform day-end reconciliation.
• Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Handle both internal and external customers’ queries/feedback/complaints.
• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications - Word, Excel & Power-point.
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment.
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with customer-oriented mindset and firm believer of Quality discipline.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.