Process Analyst - APAY - APAC (Vietnamese Speaking)

IBM; Selangor; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

IBM is seeking a Senior Process Analyst for APAY - APAC (Vietnamese Speaking) to manage end-to-end Accounts Payable operations across APAC. You will handle PO/Non-PO invoices, vendor master data, and invoice reconciliations while collaborating with Procurement, Finance, and external vendors.

You will work in shifts supporting regional operations, ensuring SLAs, compliance, and controls. The role emphasizes process improvements and knowledge sharing with junior team members.

Qualifications

• End-to-end processing of PO and Non-PO invoices.
• Vendor Master maintenance and governance.
• Invoice receipt, validation and processing per procedures.
• Coordinate with Procurement, Stakeholders, Finance, and vendors for coding and approvals.
• Handle complex invoice issues and escalations.
• Vendor statements reconciliations and supplier inquiries.

Responsibilities

• Perform end-to-end PO and Non-PO invoice processing.
• Maintain vendor master data and governance.

Skills

AP processes

Vendor master

Invoice processing

Stakeholder collaboration

Shift work

Job description

Process Analyst - APAY - APAC (Vietnamese Speaking)

As a Senior Process Analyst - Procure to Pay (P2P) supporting the APAC region, you will be responsible for managing end-to-end Accounts Payable operations, vendor master management, invoice processing, query resolution and invoice reconciliations.

You will collaborate with internal stakeholders and suppliers across APAC countries while ensuring adherence to service level agreements, compliance requirements, and financial controls.

You should be flexible to work in shifts and support regional operations across multiple APAC countries.

Your Primary Responsibilities Include:

• Perform end-to-end processing of Purchase Order (PO) and Non-Purchase Order (Non-PO) invoices.
• Modify, verify and maintain Vendor Master records while ensuring data quality and governance compliance.
• Ensure accurate invoice receipt, validation, verification and processing in accordance with established procedures.
• Coordinate with Procurement, Stakeholders, Finance teams, and vendors to obtain coding, approvals, and resolve invoice exceptions.
• Manage complex invoice and payment issues, including blocked invoices and stakeholder escalations.
• Perform vendor statement reconciliations and respond to supplier inquiries through calls and emails.
• Monitor service levels, productivity, and quality metrics while ensuring adherence to client SLAs and operational targets.
• Identify opportunities for process improvements, standardization, and automation within the Accounts Payable process.
• Perform invoice and vendor account reconciliations to ensure data accuracy.
• Support audit requests, compliance reviews, month-end activities, and internal control requirements.
• Provide guidance and knowledge sharing support to junior team members when required.

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