Process Analyst - APAY - APAC (Korean Speaking)

IBM; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

IBM Consulting is seeking a Senior Process Analyst – Procure to Pay (P2P) to lead end-to-end AP operations for the APAC region. You will manage vendor master records, process invoices, handle exceptions, and ensure compliance with SLAs and internal controls.

You will collaborate with procurement, finance, and suppliers across APAC, requiring strong analytical and communication skills and the ability to work in a high-volume environment. Multilingual capabilities including Korean are valued.

Qualifications

• Bachelor’s degree in accounting, Finance, Commerce, Business Administration, or related discipline.
• 3–4 years of Accounts Payable experience.
• Strong knowledge of end-to-end AP and P2P processes.
• Experience with vendor reconciliations, payments, invoice exceptions and escalations.
• Proficiency in ERP platforms such as SAP, Oracle, Ariba or equivalent systems.

Responsibilities

• Manage end-to-end AP operations for APAC region.
• Vendor master management and invoice processing.
• Coordinate with procurement, finance, stakeholders, and vendors for approvals and coding.
• Resolve invoice exceptions and escalations.
• Monitor SLAs, productivity, and quality against targets.
• Support month-end activities and internal controls.

Skills

Analytical skills

Communication

Stakeholder management

Problem solving

Multilingual capabilities

Education

Bachelor’s degree in accounting/finance/business

Tools

SAP

Oracle

Ariba

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

• As a Senior Process Analyst – Procure to Pay (P2P) supporting the APAC region, you will be responsible for managing end-to-end Accounts Payable operations, vendor master management, invoice processing, query resolution and invoice reconciliations.
• You will collaborate with internal stakeholders and suppliers across APAC countries while ensuring adherence to service level agreements, compliance requirements, and financial controls.
• You should be flexible to work in shifts and support regional operations across multiple APAC countries.

Your Primary Responsibilities Include:

• Perform end-to-end processing of Purchase Order (PO) and Non-Purchase Order (Non-PO) invoices.
• Modify, verify and maintain Vendor Master records while ensuring data quality and governance compliance.
• Ensure accurate invoice receipt, validation, verification and processing in accordance with established procedures.
• Coordinate with Procurement, Stakeholders, Finance teams, and vendors to obtain coding, approvals, and resolve invoice exceptions.
• Manage complex invoice and payment issues, including blocked invoices and stakeholder escalations.
• Perform vendor statement reconciliations and respond to supplier inquiries through calls and emails.
• Monitor service levels, productivity, and quality metrics while ensuring adherence to client SLAs and operational targets.
• Identify opportunities for process improvements, standardization, and automation within the Accounts Payable process.
• Perform invoice and vendor account reconciliations to ensure data accuracy.
• Support audit requests, compliance reviews, month-end activities, and internal control requirements.
• Provide guidance and knowledge sharing support to junior team members when required.

Required technical and professional expertise

• Bachelor’s degree in accounting, Finance, Commerce, Business Administration, or related discipline.
• Minimum 3 to 4 years of experience in Accounts Payable.
• Strong knowledge of end-to-end Accounts Payable and Procure-to-Pay processes.
• Experience handling vendor reconciliations, payment processing, invoice exceptions, and stakeholder escalations.
• Proficiency in ERP platforms such as SAP, Oracle, Ariba or equivalent systems.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Proven ability to manage priorities and work independently in a high-volume environment.

Preferred technical and professional experience

Language Requirements (Mandatory)

• Fluent English communication skills (written and verbal).
• Multilingual proficiency in APAC languages is preferred.
• Must be able to converse and write Korean

Preferred Candidate Profile

• We are seeking professionals who can effectively support regional stakeholders and suppliers across APAC through strong language capabilities and a customer-focused mindset.
• Candidates with multilingual proficiency, regional AP experience, and the ability to thrive in a diverse, multinational environment will be strongly preferred.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.