Proactive Customer Experience Specialist

FLUX; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

FLUX is building a fast-moving customer support team in Kuala Lumpur. We are seeking a dependable, customer-focused professional who will be the first point of contact for customers across support channels, delivering timely and empathetic assistance to drive positive outcomes.

You will investigate issues, coordinate with internal teams, and own cases end-to-end while identifying recurring problems to improve operations and customer experience.

Qualifications

• 2–4 years of experience in Customer Service or related roles.
• Diploma or Bachelor's degree required.
• Strong customer-first mindset with a genuine desire to help people.
• Excellent verbal and written communication skills.
• Ability to multitask and manage priorities in a fast-moving environment.

Responsibilities

• Be the first point of contact for customers across support channels.
• Provide timely, thoughtful, and solution-oriented support.
• Build trust and confidence through professional and empathetic communication.
• Ensure every customer interaction leaves a positive impression.
• Investigate issues thoroughly and think beyond surface-level answers.
• Work closely with internal teams to coordinate and resolve customer concerns.
• Follow through consistently until cases are fully resolved.
• Escalate issues appropriately while maintaining ownership of the customer experience.
• Identify recurring issues and highlight process gaps or customer pain points.
• Suggest practical improvements that enhance efficiency and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Accountability

Education

Diploma or Bachelor’s degree

Tools

Freshdesk

Zendesk

Job description

FLUX is building a fast-moving customer support team in Kuala Lumpur. We are seeking a dependable, customer-focused professional who will be the first point of contact for customers across support channels, delivering timely and empathetic assistance to drive positive outcomes.

You will investigate issues, coordinate with internal teams, and own cases end-to-end while identifying recurring problems to improve operations and customer experience.