Customer Support Specialist (APAC) - Fast-Paced & Impactful

Align Technology; Kuala Lumpur; On-site; MYR 48,000 - 75,000; Full time

Job summary

Align Technology is seeking a Customer Support Representative in Malaysia to support our APAC region. You will respond to customer inquiries by phone, chat, email and mail, ensuring prompt resolutions and high satisfaction while supporting treatment status and sales follow-up in our systems.

You will collaborate with multiple departments, document interactions accurately in our databases, stay updated on product policies, and maintain a strong service-excellence mindset with excellent

Qualifications

• Bachelor’s degree required.
• 3 to 5 years of experience in customer service.
• Proficiency in customer service software and strong computer skills.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, e-mail or mail to achieve satisfaction.
• Be competent in company systems to support treatment status and sales follow up.
• Collaborate with other departments to provide solutions for customers.
• Identify and elevate issues requiring attention.
• Provide feedback on customer trends and recurring issues.
• Enter marketing information and client contact details into the database; proficient with Salesforce.
• Meet departmental standards for performance metrics such as contact volume, turnaround time, and quality.
• Document information in company databases following defined parameters.
• Stay up-to-date on product policies and procedures.
• Maintain basic knowledge of orthodontic/dental concepts.

Skills

Customer service

Attention to detail

Communication skills

Time management

Teamwork

Independent work

Organizational skills

Service excellence

Interpersonal skills

Salesforce

Database entry

Education

Bachelor’s degree

Tools

Salesforce

Customer support phone systems

Database software

Job description

Align Technology is seeking a Customer Support Representative in Malaysia to support our APAC region. You will respond to customer inquiries by phone, chat, email and mail, ensuring prompt resolutions and high satisfaction while supporting treatment status and sales follow-up in our systems.

You will collaborate with multiple departments, document interactions accurately in our databases, stay updated on product policies, and maintain a strong service-excellence mindset with excellent