Lead Systems Analyst

Sourceo Pte Ltd; Selangor; On-site; MYR 150,000 - 235,000; Full time

Job summary

Jora Malaysia is seeking a Lead Systems Analyst to bridge business needs and technology by designing scalable, feasible solutions that support organizational objectives. The role ensures requirements are understood, translated, and reflected in end-to-end designs and platform configurations.

You will collaborate with cross-functional teams, act as the POC for requirements, and provide technical advisory to stakeholders, contributing to growth and stronger solution outcomes in a fast-paced

Qualifications

• Degree in Computer Science, Computing or related field with 8+ years of systems analysis and end-to-end solution design.
• Strong background in telecommunications industry.
• Knowledge of mobile and broadband networks, CRM (e.g. Compax), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Experience in digital domains, including user journey analysis and human-centric design thinking.
• Excellent communication and collaboration skills in a fast-paced environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and ability to multi-task in a dynamic setting.

Responsibilities

• Deliver end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for requirements elicitation and translation into specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders with design recommendations and option assessments.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Understand business models and translate them into platform configurations or specifications for new implementations or product offerings.
• Define technical strategies with partners to drive business effectiveness and improvements.
• Assist with RFP/RFT responses to provide technical know-how and expertise.

Education

Degree in Computer Science/Computing or related field

Tools

CRM Compax

Billing systems

Provisioning systems

Inventory management

Integrations

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Role Mission: The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Job Description

Role Mission: The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.

• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.

• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.

• Provide expert technical advisory to stakeholders, including design recommendations,option assessments, and implementation guidance.

• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions

Responsibilities

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.

• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.

• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.

• Provide technical consultancy,expertise, and advice on matters of solution feasibility, application design, and integration.

• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.

• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.

• Assist with RFP/RFT responses to provide technical know-how and expertise.

Minimum Profile/Track Record:

• Degree in Computer Science,Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.

• Strong background in telecommunications industry.

• Knowledge in areas of mobile and broadband networks, CRM ("e.g. Compax"),Billing,Provisioning Systems, Inventory,Delivery and Integrations.

• Experience in digital-related areas, including user journey analysis during solution assessment,design thinking and human-centric approaches to solution assessment.

• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.

• Strong conceptual and problem-solving abilities.

• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.