Sr. Clinical Liaison Specialist

Align Technology; Malaysia; Remote; MYR 120,000 - 180,000; Full time

Job summary

Align Technology, Inc. is seeking a Sr. Clinical Liaison Specialist in Malaysia to oversee clinical education within the Malaysia market and provide in-house clinical guidance and support.

The role involves cross-functional collaboration with the Malaysia team and SEA to deliver an excellent clinical customer experience for Invisalign Providers. You will lead clinical training, support case assessment, ClinCheck guidance, and reporting to leadership, ensuring high-quality educational programs

Qualifications

• Must hold Doctorate of Dental Surgery or Bachelor Dental Surgery.
• 4–6 years of working experience, including 1–2 years in a corporate environment.
• Good technical knowledge in dental field; training dentists/orthodontists experience preferred.
• Strong English communication and presentation skills; ability to build relationships across disciplines.

Responsibilities

• Achieve clinical plans and targets by collaborating with sales to visit customers needing intensive clinical support.
• Coordinate with assigned accounts and teams to develop clinical plans, set targets, and address obstacles; assist with case assessment and ClinCheck issues.
• Collaborate with sales and marketing to meet customer needs and drive market share.
• Develop and deliver localized clinical training materials and courses for customers and staff.
• Provide ongoing education to sales and marketing teams, including product launches and field coaching.
• Maintain and report quality updates and customer feedback to the Associate Director, Clinical Support, SEA.

Skills

Dental knowledge

Training dentists/orthodontists

English proficiency

Communication skills

Cross-functional collaboration

Education

Doctorate of Dental Surgery

Bachelor Dental Surgery

Job description

Sr. Clinical Liaison Specialist

Department: Clinical

Employment Type: Full Time

Location: APAC-Malaysia-Field based

About This Opportunity
We are looking for an enthusiastic individual to join the SEA clinical team. The role is based in Malaysia. The position is responsible for overseeing clinical education within the Malaysia market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Malaysia team and SEA team to deliver an excellent clinical customer experience for all Invisalign Providers within the Malaysia market and SEA.

Key Responsibilities

In this role, you will…

Deliver Results

• Achieve Monthly, Quarterly and Annual Clinical Plans and clinical target for by partnering with sales team to visit customers who need intensive clinical support


• Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff


• Active collaboration with sales and marketing teams to meet the needs of customers and the field


• Work closely with co-colleagues to develop a high-performance team


• Consistent self-clinical competency development to provide the right and precise clinical support


• Provide all appropriate reporting to Associate Director, Clinical Support, SEA including feedback from customers on a weekly and monthly report

Drive the Best Outcomes

• Provide Product and Clinical Training and knowledge to assigned accounts


• Develop localized training courses to the customers


• Provide appropriate training and field coaching to team members, and all external customers


• Providing continuous education to staff especially sales and marketing teams and training when there is new product launch


• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling


• Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market


• Drive team efforts to achieve departmental and company goals


• Be responsible for all quality updates records and customer product feedback

Lock in Key Relationships

• Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business


• Speaker management


• Plan and arrange clinical events that are suitable for the market and coordinate on the education pathway


• Engage speakers to clinical events with pre-event preparation


• Work with University, Key institutions in Malaysia to develop Align’s credibility among professional.

Skills, Knowledge & Expertise

In this role, you’ll need …

• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.


• With 4-6 years of working experience, of which 1-2 years of experience in a corporate environment


• Good technical knowledge and experience in the dental are encouraged to apply


• Experience in training dentists/orthodontists


• Be knowledgeable of market and industry trends, competitors, and leading customer strategies


• Excel at building/maintaining relationships across disciplines internally and externally


• Proficient in English to communciate with key stakeholders


• Effective communication and presentation skill


• Provide support to audit processes and quality management system as required


• Some outside hours in evenings and weekends, and travelling may be required from time to time